Complaint Review: Canon USA - Internet

Several years ago I became extremely frustrated with the Canon company, maker of copiers for home and office.  I struggled very hard to find a customer service phone number or email address.  After I did I posted the problems I had with one of their faulty copiers in an attempt to be made whole for the loss I suffered.  To make a long story short, their customer service representative took about a week to get back with me.  He kept the exchange going by asking me questions having little to do with the concerns I had.  It seemed like a ploy to wear me down and make me go away.  The only resolution that Canon could come up with was that I send in the copier for repair, all at my expense, or go out and buy a new copier from them with similar features.  I'm a mechanical design engineer so I feel at least a little qualified to comment upon the malfunctions of the machine and the cause of this malfunction.  I will never buy another Canon product again after this experience and strongly recommend that anybody reading this strongly consider how much complete loss they would be willing to withstand from Canon in the event that their new purchase of a Canon product eventually results in product failure, especially after the warranty expires.


"Hello,
Several years ago on December 18, 2007 I purchased the PC 150 personal copier, SERIAL NUMBER KAF01941.  I truly enjoyed its use and compactness.  During that time, because of infrequent use, I've only needed to purchase one toner cartridge.  Canon is to be congratulated on a great line of products. I do have one great concern.


This model is designed to store with the paper support trays folded over the lid/sliding platen.  Yesterday I leaned over to turn on the copier then unfold/unlock the paper trays.  In the process the rubber eraser I held loosely in my hand dropped from my hand and struck the print button.  The copier was then activated and attempted to copy and print while nothing was in the machine to be copied and while the cover was still locked in place.  Since the platen was locked in place the copier's internal gears continued to spin and click until I was able to unplug the machine.


The copier is now useless because nothing happens when I hit the copy button.  In short, a very mild and predictable accident has lead to the destruction of my copier.  I question how Canon engineers have designed a machine without any safety interlocks that will prevent the machine from destroying itself and its drive mechanism simply by pushing the copy button.  My common sense makes me believe that it is highly predictable to expect that the copy button could be pushed deliberately or accidentally while the platen is secured by the paper trays.  My sense tells me that a well designed copier should not self-destruct when an eraser falls on it.  I do not recall reading any product literature warning me about this kind of occurrence.


What can I do to get my machine working again?  Otherwise, it is still like new. Thank you so much for your prompt reply.


http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&fcategoryid=126&modelid=10515 "