Complaint Review: Capital Honda - San Jose California

Yes, I realize I purhased a used vehicle, and this definetly will be the first and the last time I do. I am just overall disatisfied with the LACK of customer service with Capital Honda. I still stand by the fact that they are RUDE, I will never recomend buying a USED or NEW car from them. I decided to trade in that used and problematic Landrover, at the Landrover dealership where it was being repaired, and purchase a "new vehicle". They took the problem of my hands and gave me a fair trade in price. Bottom line I was not looking for anything free, I just expeced better customer service from Capital Honda.

My brother said I could have his 4 year old, paid off, discovery for like $9000 when retail was $16,00. Before I entered into the deal, I did some research. Those vehicles are famous for problems after a few years and famous for being expensive to keep and maintain. I think his had 55k+ plus miles on it. I said thanks, but no thanks. ANY british vehicles are known for that. Should have bought a new pilot or an accord for a "family vehicle". If you'd done some research, you would've found the info.

Why should you have bought an extended warranty? I'll spell it out for you. 1- You bought a Landrover at a HONDA dealership. Honda is not capable of servicing Landrovers, so obviously it did not get a thorough service up to factory specifications. It may have passed Honda's 100 point check but IT IS NOT A HONDA so obviously that check is not adequate. 2- The Landover was not only USED, but had high mileage which means that it was out of manufacturer's warranty (aka - it had NO warranty, it was sold "as is"). Why would you buy such an expensive used vehicle with high mileage and NOT buy a warranty to protect it? 3- You never bothered to have this USED car inspected by a private mechanic prior to buying it. Therefore, it would make sense to at the very least get an extended warranty to cover future problems, rather than take it off the lot "as is" and assume it will be perfect. USED CARS WITH 60,000 MILES ARE RARELY IF EVER PERFECT.

Jennifer, Using the mileage you you supplied, the vehicle had 54,000 miles at the time of purchase. The vehicle was out of FACTORY warranty. No where did you state the dealership implied that the vehicle would always be free from defects and you will never have a worry. Also, even the service manager was an a*s, you did not have a extended warranty. Did you expect him to fix your vehicle free of charge? after 5 months and 6000 miles? You fail to forget that you bought a machine that wears out, it is rated one the least reliable vehicles with one of the highest cost of repairs, and it was a used vehicle.

YOU must be a USED car sales man, if you are condoning lying to a customer in order to make a sale. I don't beleive it is right to be lied to and the likelihood of a car to have major problems occuring in a mere 3 months is not very likely, unless there were pre-existing problems that the dealer intentionally did not disclose. I hope the saying is true that what goes around comes around.

I'm sure it had the big white sticker on it, required by law, that states that it is offered as is, where is with all faults. ITS A USED CAR!!! Why do people complain after they bought one? Do you think taking a used car should be a risk free move? Of course a salesman will tell you anything he thinks will close the deal. Talk means nothing. The 100 point inspection? Well, something could fail the next day. Its just another selling slogan. It doesn't eliminate the riskiness of buying a used vehicle.