- Report: #142395
Complaint Review: Capitol Chevrolet And Chevrolet And General Motors - Detroit Michigan
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Capitol Chevrolet And Chevrolet And General Motors
Detroit Michigan Detroit, Michigan, U.S.A.
Phone:
800-222-1020
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Capitol Chevrolet And Chevrolet And General Motors RIPOFF- ENGINE BLEW UP 227 MILES AFTER WARRANTY EXPIRED AND CHEVROLET WON'T REPLACE ENGINE Detroit Michigan
A defective intake valve broke 227 miles after the factory warranty expired and it caused about $1,600 in engine repairs to our 2002 Chevrolet Venture LT AWD minivan that I bought new from Capitol Chevrolet in Salem, OR. Chevrolet and GM are only offering me a 12 month, 15,000 mile free oil change to cancel my Better Business Bureau claim under their auto lemon laws! I am holding out for a brand new engine with a factory 7 year, 100,000 mile power train warranty, or the replacement of the minivan with a comparable brand new minivan.
I don't want a 2 1/2 year old minivan with a d**n rebuilt engine. The dealership only offered us a 12 month, 12,000 mile warranty on their engine work.
The computer that runs the engine went out about 2 months after I purchased the van brand new. The complete carpet in the van had to be replaced because it was defective (hole clear through the carpet). The 6 disk CD player had to be replaced. The cup holder tray had to be replaced. The cruise control module had to be replaced. We consider this 2002 Venture LT AWD minivan to be a lemon. We've had the most trouble with this van than we have had with any other new vehicle since 1971 and GM won't do a d**n thing about the defective intake valve spring that caused all the latest engine problems and required major repairs (a rebuilt engine) in a 2 1/2 year old minivan.
Capitol Chevrolet Cadillac, Inc. in Salem, OR has done NOTHING to help me solve this problem with Chevrolet and General Motors so far.
Richard
Salem, Oregon
U.S.A.
I don't want a 2 1/2 year old minivan with a d**n rebuilt engine. The dealership only offered us a 12 month, 12,000 mile warranty on their engine work.
The computer that runs the engine went out about 2 months after I purchased the van brand new. The complete carpet in the van had to be replaced because it was defective (hole clear through the carpet). The 6 disk CD player had to be replaced. The cup holder tray had to be replaced. The cruise control module had to be replaced. We consider this 2002 Venture LT AWD minivan to be a lemon. We've had the most trouble with this van than we have had with any other new vehicle since 1971 and GM won't do a d**n thing about the defective intake valve spring that caused all the latest engine problems and required major repairs (a rebuilt engine) in a 2 1/2 year old minivan.
Capitol Chevrolet Cadillac, Inc. in Salem, OR has done NOTHING to help me solve this problem with Chevrolet and General Motors so far.
Richard
Salem, Oregon
U.S.A.
3 Updates & Rebuttals
Randle
Raleigh,North Carolina,
U.S.A.
Your could probably sue them, but then again you probably unknownly signed an arbitration argreement.
#2Consumer Comment
Thu, May 12, 2005
Most people don't realize that when you buy a new car, you are also giving up your right to sue.
Richard
Salem,Oregon,
U.S.A.
Chevrolet, GM, Detroit, Michigan
#3Author of original report
Thu, May 12, 2005
The description should have said that the major engine problems were caused by a DEFECTIVE intake valve SPRING, not a defective intake valve.
James
New York,New York,
U.S.A.
Where do you draw the line?
#4Consumer Comment
Thu, May 12, 2005
Your warranty explicitly stated xx,xxx miles. Yet you seem to think that it should REALLY be xx,227 miles. OK fine. So then what about the guy who has xx,327? 427? 927? An extra 10,000 ??? Exactly where do you draw the line? The other problems you mention - while I'm sure were frustrating - have nothing to do with the engine. So you got exactly what you paid for from GM. For that reason, they owe you nothing and I suspect that's exactly what you'll end up getting. You don't want a 2.5 year old van with a rebuilt engine? Why not? That's what you paid for. It hasn't been new for sometime now. I'm at a loss to understand why you think you're entitled to a new engine or new van. Finally, there is clearly more to the story here. A dealer would normally bend over backwards in a situation like this where a car is barely out of warranty. At the very least it would be "you buy the parts and we'll supply the labor". But instead they offered you an oil change? A $30 item? Gotta be ALOT more to this story.
