- Report: #354310
Complaint Review: Capitol One - City Of Industry California
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Capitol One
Pob 60024 City Of Industry, 91716-0024 California, U.S.A.
Phone:
800-9033637
Web:
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Capitol One LATE CHARGES AND OVER LIMIT CHARGES City Of Industry California
Predatory charges on customers accts .Capitol one will charge a customer if their payment is recieved after their due date. In my case on several occasions. My balance is just below the limit .Ill send out the payment in my case 74.00.three or four days befor the due date .example mailed july 7th due the 10th 3days prior to due date. Its only traveling one state over. I cant control the mail .regardless if a consumer has theirs post marked before the due date and they recieve it the next day the post mark dont matter even though one sent it out prior to the due date .they charge you a 39.00 late fee and a 39.00 over the limit fee .so now one is over their limit and has a late fee to boot .so now your pymt counts for nothing and you are 4.00 in the ditch .you pymt has counted for nothing.
They get you every time in the mail there has to be some grace time for the mail otherwise they make millions off the payees in late charges unwarranted.the consumer has done their best to make their payment on time.By mailing before the due date .maybe some people like giving them free money not me .the only ones who can stop this is you state or federal officials .by instituting a grace peroid like they used to give in the old days .In conclusion I WOULD LIKE TO SEE SOME FEED BACK if people are tired of speaking to someone in a country that cant speak or understand the english language .which exasperates the problem one called in the first place to resolve. respectfully another ripped off consumer.
Mannix
forest grove, Oregon
U.S.A.
They get you every time in the mail there has to be some grace time for the mail otherwise they make millions off the payees in late charges unwarranted.the consumer has done their best to make their payment on time.By mailing before the due date .maybe some people like giving them free money not me .the only ones who can stop this is you state or federal officials .by instituting a grace peroid like they used to give in the old days .In conclusion I WOULD LIKE TO SEE SOME FEED BACK if people are tired of speaking to someone in a country that cant speak or understand the english language .which exasperates the problem one called in the first place to resolve. respectfully another ripped off consumer.
Mannix
forest grove, Oregon
U.S.A.
3 Updates & Rebuttals
Robert
Irvine,California,
U.S.A.
Well....
#2Consumer Comment
Tue, July 22, 2008
You don't really know how credit cards work. They did not force you to charge up to your limit. Over the Limit fees are the easiest fees to avoid. Can you honestly say that every single charge you made on that card was a neccessity? Late payment fees are the second easiest fee to avoid, by making sure your payment is in on time. Credit card companies recommend that if you are mailing your payment in you must send it 7-10 days before to be sure it arrives on time. You sent yours in 3 days before. Postmarks do NOT matter. There was never a Grace Period for credit cards(at least that I can remember in the last 15-20 years). If your bill was due on the 1st and you paid it on the 2nd you were late. If you cut it this close you need to use the On-Line payment options, but you must still check the processing time. The thing that is now different is that a late payment now automatically boosts your interest rate, but you can thank the "dead beats" of the past who milked the system. In these respects Capital One is no different. There is not one credit card that will not charge you a late fee if you are even a day late. In fact there are some that if you don't pay it by a certain time on the due date you are late. There is also not one credit card that won't charge you an Over the Limit Fee even if you are $0.01 over. Everything is done by computers and just about every customer "service" person you talk does not have the power to override these charges.
Cory
San Antonio,Texas,
U.S.A.
Who's Fault Is It?
#3Consumer Suggestion
Tue, July 22, 2008
Is it their fault you're just under your limit? Is it their fault you drop your payment in the mail THREE days before the due date? On your bill, what is the suggested MAIL DATE? A week, ten days before the due date. Just think, IF you made your payment a week earlier, you wouldn't get a $39 late fee. You'd be $39 richer. You could put that extra $39 towards the balance and then you wouldn't get another $39 over the limit fee. You'd be ANOTHER $39 richer. You'd be $78 richer. Each and every month you'd be $78 richer. You could put that $78 towards the balance and pay the total balance off. Just think about it. If all you did was mail your payment a couple of days early. Amazing isn't it.
John
Louisville,Kentucky,
U.S.A.
RE:
#4Consumer Comment
Tue, July 22, 2008
Sign up and use their online bill pay... I've been using this for over seven years to pay my CapitalOne bill and I've never had problems.... If you can't or don't want to do this, the only option is the mail your payments via certified mail with return receipt... This way you can verify that payments get there on time.
