- Report: #1326349
Complaint Review: Care.com - Waltham Massachusetts
Reported By:
Az Cat -
San Antonio, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Care.com
77 Fourth Ave, 5th Floor Waltham, 02451 Massachusetts, USA
Phone:
877-227-3115
Web:
www.care.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Care.com Diaster waiting to happen -Don't believe they do background checks or any kind of vetting On line based Massachusetts
This is a disaster waiting to happen. They will get whatever you entrust to them through their providers damaged or neglected! Never entrust your home, children, pets or parents to their providers! This company supplies providers for child care, home and pet sitting and elder care. Their website claims that they have vetted everyone allowed to be listed as a provider using background checks and when I called customer service before booking they assured me that they even called people who had used their services before. We interviewed the person and had them come for a personal meeting. Called again to be sure they had the collected the information on the person. I was again assured he was a trusted provider. He also assured us he passed their background check.
We came home a week later to discover our home in a mess, our pets neglected and our freezer cleaned out and a refusal to return the house key. We had paid this provider per our agreement $350. We paid to have the carpets cleaned for house trained pets, we paid to have the house rekeyed and they charged our credit card for membership fees after it was cancelled. When I called in the complaint followed by an on line submission of the complaint this company followed up by broadcasting an email stating the person had been removed from their provider list but they would not provide details, etc. I followed by using the website to cancel the membership. They claim they could never "see" the cancellation - after continuing to charge me membership dues of $196.
They followed that with an ongoing email trying to convince me I never used the cancellation process on the website. Multiple emails asking what email I used. Could I identify the device I used - gee they were just confused and sure I never cancelled. Then I filed an on line dispute with my credit card company. Same process of multiple emails and then filing a "company policy" paper work with my credit card company saying they were justified because I never really used the cancellation process.
Be warned: not only do they fail to provide the services promised on their website they will do everything they can to continue to charge you membership dues long after you have used their process to cancel it and then follow up with emails explaining why you are too stupid to use their on line system - of course they are the only ones that monitor the system. I never got a confirmation of cancellation not even when I called the customer service number to tell them it did not appear that the cancellation submission button on the website was working. The are con artist asking you to trust them with your home, children, elderly and pets under guise of providing all necessary security procedures to ensure their providers are trustworthy.
