- Report: #528315
Complaint Review: CarID - Internet
Reported By:
Edward -
Rochester, New York, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
CarID
180 Raritan Center Parkway,Edison, New Jersey 08837 Internet, United States of America
Phone:
7185772785
Web:
http://carid.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
CarID CarID.com Do not buy from! Internet
Received wrong item from CarID after ordering from them on ebay at carid_2000. They offered a refund, but informed me they would be taking a restocking fee and not refunding my shipping on this very large package, while requiring me to pay the shipping back also. I returned the package reluctantly, given that the issue was completely their fault...One month later, still haven't received my refund, I paid through paypal so I would know when they refund me. The package was deliverd to them 3 weeks ago. Calling, e-mailing, and filing claims in ebay and paypal=nothing.
2 Updates & Rebuttals
Tac0ninja76
Battle Creek,Michigan,
United States of America
This is not a hoax it's true
#2Consumer Comment
Mon, February 15, 2010
I had the same problem with carid.com It has been 23 business days since the item has been returned and yet I still wait for my return. Paid for shipping to return the paying for shipping to get the item back also the stuck me with a restocking fee even though they sent me the wrong part. I have spoke with a human named Ivan and his boss Micheal a couple of weeks ago and still nothing. Left numerous message at 6096424635 nothing. What a rip off!
CARiD.com
Cranbury,New Jersey,
United States of America
This Complaint is a Hoax
#3UPDATE Employee
Wed, December 23, 2009
This complaint is definitely a hoax and should be removed. Here is the proof:
- We do not charge restocking fees on eBay orders. Please take a look at our return policy (http://stores.ebay.com/CARiD-Shop/returns.html)
- If we have shipped a wrong product, our customer would never be asked to pay for shipping back. Return Policy: "If the return of an item was caused by an error on our or a manufacturers part, shipping fees do not apply".
- We refund our customers within 5-7 days after receipt of an item
- We are a reputable company with a trained customer service department that resolves all customer issues & complaints. M-F 9:00am to 8:00pm
- If the customer filed a PayPal claim, he would get his/her money back through PayPal dispute within a week.
Please provide us with your NAME and ORDER NUMBER as proof that this complaint is real and feel free to contact me personally @ 800-505-3274 Ext 89
Sincerely,
Steven R
