- Report: #70906
Complaint Review: Carmax - Irving Texas
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Carmax
3100 Spur 482 Irving, 75062 Texas, U.S.A.
Phone:
972-721-0500
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Carmax Lies About 125 Point Inspection And Not Being Wrecked Sold a lemon Irving Texas
Well Lets see! I bought a 2001 Dodge Ram with 49,000 miles
within a week I had to take it to the shop because it was shifting rough every once in a while. They told me that the rear end needed to be rebuilt. So they rebuilt it and within a week I was back again because it still shifted rough, and the a/c blower went out.
They said that they didn't feel the jerking when it shifted and the a/c they replaced the blower. So I got my truck and the next day when I opened the glovebox it fell off. They broke it while fixing the a/c Whats worst is they tried gluing it back together.
(week 3)Back in the shop for the glovebox, rough shifting, broken ashtray, and no a/c again. 1 1/2 weeks later its ready.
For the glove box they had to replace the whole dashboard (which now squeeks). They replaced the ash tray and said they don't feel the rough shifting. Again! Now the a/c is a different story. I turn it in again, and when I picked it back up the the a/c broke again before i even left the lot. So they keep it for a day and say they can't find anything wrong but its working.
Well now I had to pay dodge to inspect my truck. For the rough shifting they told me a sensor in the transmission was bad. Told me the radiator was more dirty than needed. They said everything else seemed good.
Now Its been about 2 months since I bought the dodge and now its in the shop for the sqeeky dash, a/c, transmission, And cup holders that are attached to the dashboard. Which incedently was installed wrong by one of their techs.
The module on for the a/c is bad, still not replaced though. Because of the bad module I have a new sqeeky
dashboard. Because of the bad sensor in the transmission I have a rebuilt rear end.
One more thing I think they did was sold me a wrecked car. Before I bought it, it failed emissions, had a new front bumper and grill put on and doesn't have the original tailgate. Needless to say I didn't find this information out till 3 weeks after purchase.
Unless anyone can help I have a $21,000 piece of junk for 6 years, with the way its going so far I don't think its going to last 6 years.
P.S. All these trips to carmax which is 50 mile away. Have been payed for by me as far as gas goes. Plus all the miles on my vehicle. I would go to another one but carmax does not warranty another carmax.
Chad
McKinney, Texas
U.S.A.
within a week I had to take it to the shop because it was shifting rough every once in a while. They told me that the rear end needed to be rebuilt. So they rebuilt it and within a week I was back again because it still shifted rough, and the a/c blower went out.
They said that they didn't feel the jerking when it shifted and the a/c they replaced the blower. So I got my truck and the next day when I opened the glovebox it fell off. They broke it while fixing the a/c Whats worst is they tried gluing it back together.
(week 3)Back in the shop for the glovebox, rough shifting, broken ashtray, and no a/c again. 1 1/2 weeks later its ready.
For the glove box they had to replace the whole dashboard (which now squeeks). They replaced the ash tray and said they don't feel the rough shifting. Again! Now the a/c is a different story. I turn it in again, and when I picked it back up the the a/c broke again before i even left the lot. So they keep it for a day and say they can't find anything wrong but its working.
Well now I had to pay dodge to inspect my truck. For the rough shifting they told me a sensor in the transmission was bad. Told me the radiator was more dirty than needed. They said everything else seemed good.
Now Its been about 2 months since I bought the dodge and now its in the shop for the sqeeky dash, a/c, transmission, And cup holders that are attached to the dashboard. Which incedently was installed wrong by one of their techs.
The module on for the a/c is bad, still not replaced though. Because of the bad module I have a new sqeeky
dashboard. Because of the bad sensor in the transmission I have a rebuilt rear end.
One more thing I think they did was sold me a wrecked car. Before I bought it, it failed emissions, had a new front bumper and grill put on and doesn't have the original tailgate. Needless to say I didn't find this information out till 3 weeks after purchase.
Unless anyone can help I have a $21,000 piece of junk for 6 years, with the way its going so far I don't think its going to last 6 years.
P.S. All these trips to carmax which is 50 mile away. Have been payed for by me as far as gas goes. Plus all the miles on my vehicle. I would go to another one but carmax does not warranty another carmax.
Chad
McKinney, Texas
U.S.A.
3 Updates & Rebuttals
D
Naples,Florida,
U.S.A.
Darla, first clue
#2Consumer Comment
Tue, August 16, 2005
What was your first clue that David worked for Carmax? Was it when he said "I can personally vouch that Carmax completes a 125-point inspection on every car that is sold to the public; I witness our technicians completing these inspections on a daily basis." When he placed his rebuttal under the heading of "EMPLOYEE". Or was it something else? Please tell me.
Darla
Alvarado,Texas,
U.S.A.
Ah, David, the employee of CarMax and his rebuttal
#3Consumer Comment
Tue, August 16, 2005
Employees need to stop their lying and getting on here does not save face at all. Only makes you look like a bigger moron. David is an employee of CarMax.
David
Irving,Texas,
U.S.A.
Irving Carmax Has Impeccable Service Department
#4UPDATE Employee
Sat, December 20, 2003
Sir, I can personally vouch that Carmax completes a 125-point inspection on every car that is sold to the public; I witness our technicians completing these inspections on a daily basis. Do we use this inspection as a sales ploy? Of course, we do, but just because it is a motivator to sell more cars does not make it any less true or factual. It is also a fact that when you signed paperwork to purchase the vehicle, you were given a Buyer's Guide (identical to the window sticker on every car on a Carmax lot). It states that you are purchasing a used car with a 30-day warranty; we do not sell our customers cars "as-is." The Buyer's Guide also clearly lists possible items that could break down in a used car. We also run Autocheck and/or Carfax reports on cars, which are available for the customer to peruse, at their request. Though I am not familiar with the specifics of your case (other than your scathing commentary on this site), I can state without reservation that all personnel in the service department at the Irving, Texas, Carmax location are extremely well-trained and -qualified and have impeccable customer service. As for your allegation that you had to drive back and forth 50 miles to the Irving Carmax, I can only say that there are locations in Plano and Garland, Texas, which are closer to you. Each location does indeed service warranty repairs for cars bought at another Carmax location, so your statement in that regard was erroneous. If you purchased our MaxCare extended warranty, you could have taken your car to any ASE-certified mechanic facility or a Dodge dealership and paid only a $75 deductible (this is admittedly reduced to a $50 deductible if brought to a Carmax store). To conclude, I am terribly sorry for the difficulties you have been having. Unfortunately, situations like yours do happen, though we strive to keep them as very rare as possible.
