Bubba Lee
REd Deer,#2General Comment
Fri, July 13, 2012
So incompetent nincompoops installed your heat pump system.
Carrier warranted it out the wazzoo
The incompetent nincompoops ran away from their mess and Carrier has no further warranty responsibility.
So Carrier isn't saying they are happy with the length of time the system lasted, but they are sure they have gone above and beyond on their responsibilities towards it.
Things like collecting water and being off level are serious issues that will severely shorten the life of any refrigeration equipment.
Carrier is no deferent in quality than any large AC manufacturer in quality.
Next time monitor the installers and don't accept crappy work and you will be happier.