CommonSense101
California,#2Consumer Comment
Sat, May 15, 2010
1) There is no such thing as a 2 year agreement, they all start as initial 36 month agreements. Whoever told you it was a 2 yr contract LIED and you probably didn't bother to read the fine print.
2) You probably didn't get technician dispatched to your home because you had a past due balance. Service requests are placed on hold if you are past due. Surely you forgot to mention this in your complaint.
3) It sounds like the issue is non-warranty if you were quoted a fee for service. There must be something you did to cause physical damage to the equipment. When the technicians over the phone troubleshoot with you there are many ways in which they can test the system and determine if it is a mechanical malfunction or not. Again, you must have forgotten to mention this detail in your complaint.
4) If you had read your contract and become familiar with the terms of the agreement you entered in when you signed your name on that legal document you would know what the auto-renewal and cancellation policy is. Unless you can't read perhaps...