Rick
River Vale,#2Author of original report
Mon, July 30, 2012
Mr. McDonald and Casual there again twists and turns the story around. For the record, I had my grill fully repaired to my satisfaction by another company for under $100. My burners were and are just fine, according to this professional company and not in need of replacement as "determined" by Casual's repair person and Ed McDonald. The extreme "dirt" that was noted by Casual was easily removed by the reputable company that properly repaired my grill with a simple paperclip and the entire visit only took 20 minutes and didnt require total disassembly of my grill.
After Casual left and had alledgedly "cleaned" my grill, my burners were still blocked and not working properly but I was charged for a diagnostic and they stated they gave me a free cleaning because I was aggravated at their statements about my grill and high repair estimates. Further, Casual stated I needed new burners which would cost me hundred of dollars. Casual also stated I needed new grates which the other company said are fine. Had I listened I could have been in for a heck of a lot more.
Mr. Macdonald is a clever operator who hides facts and when challenged with facts, Casual twists and truns so that it appears that he is offering a valuable service when in fact he is "problem seeking" at all times so as to attempt to charge exhorbitant fees on the back end and after he has your grill totally apart. Hes a cutie. If you do choose to do any business with this man or his concern, get everything in writing with a clear understanding of services and all possible related charges other wise you risk being goaded and dragged on. And whatever you do, dont allow them to leave your grill taken apart and unfixed. He and his repair people have a great scam going on and use the good old "trust me" manner of getting customers to let their guard down and then raking them for huge fees.
Edward McDonald
Stratford,#3REBUTTAL Owner of company
Sun, July 29, 2012
We have been in business for 18 years and have been providing BBQ Gas Grill services for over 10 years in 10 states and have never experienced anything like Mr. Rosenberg.
My first impulse was to write a detailed account of what really happened. How Mr. Rosenberg mis-represented himself, lied about what I said and what the Technicain said and so on.
Instead I will take the high road and will point out that MY company is BBB Certified A+. We perform over 5,000 services a year on average. We have never had a consumer file a complaint with the Consumer Affairs Department in any of the states in which we operate.
We have had only 3 complaints in 18 years, one being that of Mr. Rosenberg, whose complaint was rejected by the BBB.
The other two we resolved to the satisfaction of all parties involved. In one of those cases the customer actual apologized because her husband did not tell her we had called and is now a regular customer.
We are honest and trustworthy. If anyone wishes to see copies of Mr. Rosenberg's order, Parts quote and Digital pictures plus a transcript of our conversations with Mr. Rosenberg, feel free to call and ask.
In closing , EVERY word, EVERY detail of Mr. Rosenberg's statement on this website is a LIE. Not one thing is true. He is a Liar.
Thank you.
Edward McDonald, Owner of Casual Furniture & Grill Services