- Report: #231225
Complaint Review: CBT Media Group - Van Nuys California
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Author Confirmed
Why?
CBT Media Group
P.O. Box 8469 Van Nuys, 91419 California, U.S.A.
Phone:
866-926-8339
Web:
N/A
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CBT Media Group Ripoff Fraudulent Billing of Credit Debit Card Van Nuys California
The company offers DVD rental by mail. I cancelled on 12/28/06 because they have lengthy delays in sending out DVDs as well as even longer delays before claiming that the DVD has been returned. I received an E-mail telling me that I had seven days to return the DVD that I had or I would be charged for the DVD. I wrote back immediately and told them that I had not even received the DVD in the mail yet and that I would return it immediately upon receipt.
The DVD did arrive two days later and, in good faith because I had cancelled my account, I did not even open the envelope that the DVD arrived in and marked the envelope REFUSED - RETURN TO SENDER. I mailed the DVD from the post office.
Today, (January 18, 2007), I learned that my VISA card was charged $39.99 for the DVD.
I have telephoned the company and it appears that the number is a cell phone as I received the standard cell message to "Press one to page this person or wait for the tone to leave a message."
I left a detailed message, and despite the fact that the message indicates that the company answers the phone between 10am and 5pm, I have not been able to speak with anyone nor has my call been returned.
I filed a complaint with the Better Business Bureau, the Attorney General's Office in California as well as with my bank to start a charge-back. Apparently, for this site and others, this company does this frequently to customers who end their membership.
Mike
Columbia, Missouri
U.S.A.
The DVD did arrive two days later and, in good faith because I had cancelled my account, I did not even open the envelope that the DVD arrived in and marked the envelope REFUSED - RETURN TO SENDER. I mailed the DVD from the post office.
Today, (January 18, 2007), I learned that my VISA card was charged $39.99 for the DVD.
I have telephoned the company and it appears that the number is a cell phone as I received the standard cell message to "Press one to page this person or wait for the tone to leave a message."
I left a detailed message, and despite the fact that the message indicates that the company answers the phone between 10am and 5pm, I have not been able to speak with anyone nor has my call been returned.
I filed a complaint with the Better Business Bureau, the Attorney General's Office in California as well as with my bank to start a charge-back. Apparently, for this site and others, this company does this frequently to customers who end their membership.
Mike
Columbia, Missouri
U.S.A.
