KHFitz
Trussville,#2Author of original report
Sat, May 25, 2013
Finally, after 5 months, I received payment from the company yesterday (5/24/13), but not before having posted on here, contacting the BBB, the Attorney General's office, Internet Crime Complaint Center and the Florida Department of Agriculture and Consumer Services (DACS). The Attorney General's office said they did not handle Consumer Complaints (although you can fill out a complaint form online...DUH), but they did give me the other places listed above plus four additional places to contact that help consumers with companies like this one. For anyone needing that information to file complaints against Cell Phone Trek, the following is a list of the companies to contact:
Better Business Bureau of Central Florida (www.centralflorida.bbb.org)
DACS (www.800helpfla.com)
www.consumer.ftc.gov/articles/0020-shopping-online
www.consumer.ftc.gov/articles/0219-fair-credit-billing
www.consumer.ftc.gov./articles/0221-billed-merchandise-you-never-received-heres-what-to-do
Federal Trade Commission (www.ftc.gov)
Good Luck and don't give up!
KHFitz
Trussville,#3Author of original report
Thu, May 16, 2013
Contacted company and spoked with Jason again on 04/29/2013, 05/06/2013 and 05/16/2013. Still no refund although he keeps telling me each time that it will be processed that day and show up in my PayPal account 24-48 hours. I have already filed a complaint against them with four different agencies and have at least 6-8 more agencies to go. I refuse to give up!