- Report: #321531
Complaint Review: Century West BMW - North Hollywood California
-
Author Confirmed
Why?
Century West BMW
4245 Lankershim Blvd North Hollywood, 91602 California, U.S.A.
Phone:
818-5057400
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Century West BMW They Stole an Aftermaket Part Off of My Vehicle North Hollywood California
I got my car back from the dealer a little less then a week ago. After picking it up I drove home and parked it until the next day. The next time I drove the car I noticed a clunking sound coming from the front and knew right away something was wrong.
I dropped the car off on 3/19/08 at 7:30 a.m. at Century West, picked it up in the afternoon on 3/20/08, parked it in the garage and took the Mini Cooper, came home around 6p.m. took girlfriends SLK55 to dinner. 3/22/08 3/23/08 drove my M6, on 3/24/08 around 8 a.m. was when I drove the M3 again and realized weird sounds were coming from the front, pulled over into the 7/11 on Riverside Blvd, and Caguenga Blvd. but couldnt tell what was wrong and hoped it would just go away. 3/25/08 still didnt go away, and 3/26/08 same thing. Called Tom over at Lucent and was very worried about my car, came in and he told me that 100% that those pieces were removed off of my car and did not break off because both sides were cleanly missing.
Now please don't forget that Lucent Motor sports (The ones that installed my entire suspension, a very reputable shop in Los Angeles) which was 03/26/08. Once I got to Lucent they realized that the link that connects the front H&R Sway Bar to my Tein SS Coilovers has been cleanly removed on both left and right side of the car showing no signs what so ever of breaking off. At that point I knew sometime when my car was at the dealer they were removed and/or stolen.
I went over to the Dealer (Century West BMW on Lankershim Blvd in North Hollywood) told the service adviser, and he told me he was standing by the technician when they raised my car to check the control arms so he knows it couldnt of been them. After going down to the service area, talking to the tech and the service manager the service manager professionally approaches me and lets me know that they didnt lift my car because it was two low and because of the aftermarket suspension. Now keep on mind what my service adviser said to me (That he was standing my the tech when my car was raised up). My car was at the dealer for service that time for two days. One of the few things my car was there for was to get my control arms checked, and my front bumper repainted. I now can not drive my car and have to pay $200 for a part that was taken stolen from me.
Braidi
Toluca Lake, California
U.S.A.
I dropped the car off on 3/19/08 at 7:30 a.m. at Century West, picked it up in the afternoon on 3/20/08, parked it in the garage and took the Mini Cooper, came home around 6p.m. took girlfriends SLK55 to dinner. 3/22/08 3/23/08 drove my M6, on 3/24/08 around 8 a.m. was when I drove the M3 again and realized weird sounds were coming from the front, pulled over into the 7/11 on Riverside Blvd, and Caguenga Blvd. but couldnt tell what was wrong and hoped it would just go away. 3/25/08 still didnt go away, and 3/26/08 same thing. Called Tom over at Lucent and was very worried about my car, came in and he told me that 100% that those pieces were removed off of my car and did not break off because both sides were cleanly missing.
Now please don't forget that Lucent Motor sports (The ones that installed my entire suspension, a very reputable shop in Los Angeles) which was 03/26/08. Once I got to Lucent they realized that the link that connects the front H&R Sway Bar to my Tein SS Coilovers has been cleanly removed on both left and right side of the car showing no signs what so ever of breaking off. At that point I knew sometime when my car was at the dealer they were removed and/or stolen.
I went over to the Dealer (Century West BMW on Lankershim Blvd in North Hollywood) told the service adviser, and he told me he was standing by the technician when they raised my car to check the control arms so he knows it couldnt of been them. After going down to the service area, talking to the tech and the service manager the service manager professionally approaches me and lets me know that they didnt lift my car because it was two low and because of the aftermarket suspension. Now keep on mind what my service adviser said to me (That he was standing my the tech when my car was raised up). My car was at the dealer for service that time for two days. One of the few things my car was there for was to get my control arms checked, and my front bumper repainted. I now can not drive my car and have to pay $200 for a part that was taken stolen from me.
Braidi
Toluca Lake, California
U.S.A.
