- Report: #444218
Complaint Review: Certified Termite & Pest Control - Dallas, Texas
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Author Confirmed
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Certified Termite & Pest Control
Dallas,, 76265 Texas, U.S.A.
Phone:
972-852-2847
Web:
N/A
Categories:
Business Rating:
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Certified Pest Control - Certified Termite & Pest Control Billing Rip-Off Dallas Texas
When I moved into my house, this company was recommended at inspection. At that time, everything was fine.
The following year, I mailed in a check for terminte service. We had a sudden ant problem, so I called in and requested that an Ant treatment be done at the same time.
At that time I told them I would like to put the charge on my credit card. I was told no, that they would pick up payment during the service call.
When the serviceman came out, my husband was home and I was not. Husband had no idea what was being done, and the seviceman told him they'd send us a bill.
No bill came.
I recieved a call from the office manager a week or so later. Again, my request to pay by credit card was REFUSED.
This went on every week or so for about a month. My payment request was refused every time.
I gave up.
Finally, invoices started arriving with late charges, which I refused to pay because it was either stupidity on their part, or a scam.
Months later I got a collection notice, which I promptly paid by check with a letter explaining the company's refusal to accept payment.
The check cleared.
And the collection letters keep coming. And of course, wheh I call there's only a recording saying no one is available and to call back.
STAY AWAY FROM THIS COMPANY!!!! Their billing practices are either ignorant, or unethical. Bad news either way.
Jamieb
Fort Worth, Texas
U.S.A.
The following year, I mailed in a check for terminte service. We had a sudden ant problem, so I called in and requested that an Ant treatment be done at the same time.
At that time I told them I would like to put the charge on my credit card. I was told no, that they would pick up payment during the service call.
When the serviceman came out, my husband was home and I was not. Husband had no idea what was being done, and the seviceman told him they'd send us a bill.
No bill came.
I recieved a call from the office manager a week or so later. Again, my request to pay by credit card was REFUSED.
This went on every week or so for about a month. My payment request was refused every time.
I gave up.
Finally, invoices started arriving with late charges, which I refused to pay because it was either stupidity on their part, or a scam.
Months later I got a collection notice, which I promptly paid by check with a letter explaining the company's refusal to accept payment.
The check cleared.
And the collection letters keep coming. And of course, wheh I call there's only a recording saying no one is available and to call back.
STAY AWAY FROM THIS COMPANY!!!! Their billing practices are either ignorant, or unethical. Bad news either way.
Jamieb
Fort Worth, Texas
U.S.A.
1 Updates & Rebuttals
The Certified Team
Dallas,Texas,
USA
Customer payment options
#2REBUTTAL Owner of company
Mon, May 11, 2015
First off I would like to apologize for any miscommunication on our part. term relationshiops through Superior customer service". We have over 1,000 reveiws on Angies List and just received our 3rd Super Service award in a row- so I really am disappointed that you did not receive better service.
Certifeid has weekly meetings to discuss customer service and we encourage our CSRs to offer credit card payments (convenient for customer and the company and much safer than mailing in a check). We even have contest and give bonuses for the highest % of CC payments and have almost 75% of our customers set up on auto pay by Credit Card (again it is a very convenient and safe way to pay).
I am very sorry you were told "no"- i can't imagine why anyone in our office would tell you that- especially our supervisor. Again- i am very sorry for any inconvienience. Certified would love to try and make it right so let us know if we can provide a free service or discount your billing.
Scott Young- President
