- Report: #1186759
Complaint Review: Certplex Ltd - London England
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Author Confirmed
Why?
Certplex Ltd
27 Old Gloucester Street London, WC1N 3AX England, United Kingdom
Web:
http://www.braindumps.com/
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Certplex Ltd Braindumps.com, Examcollection.com Difficult cancellation, misleading cancellation practices London UK
I signed up for a monthly subscription to their braindumps site but when i wanted to cancel, I found out that they will not let you cancel unless you have paid for 3 months even though they offer a quarterly sub. In order to cancel before 3 months, you can pay them an extortion fee of 60 dollars for "Handling fees".
As for their cancel subscription form, instead of the usual (99/100 times online) quick cancel form, they require you to print out a pdf form, fill it out and check a box saying you agree to the billing ToC, upload it specifically as jpg and wait for them to approve of the cancel request before you can continue. So far i have not received any notification of what to expect when/if they do approve my cancellation form.
When I signed up initially, i looked through their billing T&C before continuing and saw nothing of this 3 month required subscription time. All that their T&C says is:
"Customer Hereby Agrees to the minimum Duration of Cancellation for Subscription. Customer also agree to complete the Cancellation of Subscription forma Manually and upload."
Since there was no stated "Duration of Cancellation for Subscription", this led me then to think it was meant to deter people who sign up for a day, download some stuff and cancel immediately. I inended to keep my sub for the whole month and also intended on cancelling after that month and my exam. I had no need to keep it after my exam, but refused to pay 60 additional dollars to cancel 'early'.
