NOTE; This website is right about the BBB, as I was unaware. Just like I used to be about who owns the Fed. Reserve, World Banks,Media -etc. Another story.

But here is ours. ALL WITHIN THE LAST COUPLE DAYS.

My note to CAG Finance. after I got a late payment notice when Chapman took the trade and was to pay it off.

IT HAS BEEN AN ABSOLUTE NIGHMARE DEALING WITH CHAPMAN AUTO. THE 9/11 PAYMENT SHOULD HAVE NOT BEEN OWED BY MYSELF BECAUSE CHAPMAN TOOK THE CAR -THAT IS BOUGHT ME OUT BECAUSE I NEEDED A NEWER CAR DUE TO IT HAD TRANSMISSION PROBLEMS AND I NEEDED A MUCH BETTER INTEREST RATE WHICH THEY SAID WAS ACCOMPLISH BY AT LEAST 12%. BUT OF COURSE THEY NEEDED MORE MONEY DOWN AGAIN AND AGAIN.

THE MANAGER LEWIS CALMLY SAID I HAD TO THE END OF THE MONTH TO FINISH PAYING THE DOWN ON THE CHEVY BLAZER 1999-WHICH I HAD POSSESION OF. AND TO MY HORROR WAS TOWED AWAY AT MY PLACE OF WORK-THE SPA AT GAINEY RANCH BY A MAN WEARING A BOUNTY HUNTER T SHIRT.

THE MANAGER THANKFULLY APPROCHED ME AND SAID IT WAS ALL ON FILM. BUT EVEN THIS CHARACTER LOOKING FOR MY CAR IN THE PRIVATE GARAGE FOR CLASS CLIENTS SAID THIS WAS STRANGE AND TO CONTACT AN ATTORNEY.

I AM HAPPY TO WORK WITH YOU, BUT NOW WITH THE LIES DECEPTION UNFAIR BUSINESS PRACTICE-HOW AM I TO KNOW THAT YOU EVER RECEIVE ANY MONEY I GIVE CHAPMAN TOWARD A VEHICLE.

MY FATHER IS EMPLOYED BY THE GOVERNMENT AND HAS WORKED CIA FOR MANY YEARS. HE ASSISTED ME WITH THE FIRST MANAGER WHO PULLED THE NEW CAR SWITCH WHICH ON THE CONTRACT WAS STATED AS USED,30000 MILES. AND HE WAS HELPFUL THEREAFTER.

BUT HE IS NO LONGER THERE. THIS LEWIS MGR IS MUCH MORE SARCASTIC, RUDE AND DISHONEST. , NOW I MUST GET THE INSIDE STORY.

I DON'T UNDERSTAND HOW OR WHY THIS OCCURRED. SOMETHING IS SURELY NOT RIGHT. PLEASE CALL ME TO LET ME KNOW WHERE WE STAND.

HE IS EVEN TRYING TO KEEP OR SWALLOW MY DOWN AND ONLY RETURN THE LAST 1000$ PAYMENT LESS A 350$ TOWING FEE. I WILL GET THE RECEIPT FROM DRIVER.

I LOST EVERYTHING AWHILE BACK DUE TO HARDSHIP AND FAMILY HEALTH PROBLEMS AND WORK HARD TO REBUILD OUR LIVES. I WILL NOT ALLOW THESE CON MEN TO RIP ME OFF, THANK YOU FOR YOUR TIME AND CONSIDERATION.

I APPRECIATE YOUR HELP. I KNOW THEY SCREAMED AT CHRISTINA YOUR EMPLOYEE WHEN SHE CALLED AND THEY WOULD NOT GIVE MY HUSBAND THE MANAGERS LAST NAME-OBVIOUSLY THEY HAVE SOMETHING TO HIDE OR DEFEND. IT'S QUITE CLEAR. HE EVEN SAID GO AHEAD SUE US.

INFO REGARDING THIS WEEKS EXPERIENCE BELOW.

CC; CW BREWER & ASSOCIATES, ATTORNEY WE HOPE TO AFFORD TO HIRE/

PLEASE VIEW THE BRIEF DESCRIPTION BELOW AND CONTACT ME AT YOUR EARLIEST CONVENIENCE.

MICHELE

Primary Complaint Classification: Selling Practices

Secondary Complaint Classification: Contract Disputes

Complaint:

CHAPMAN OF PHOENIX SOLD US A NEW CAR-STATED USED ON THE CONTRACT. THEY WANTED IT BACK 3 WEEKS LATER.,AFTER THOUSAND$ DOWN WE TRADED AND USED THE APPLIED DOWN PAYMENT FOR AN EXPLORER-31% INTEREST IT HAD A BAD TRANSMISSION-THEN WE TRADED UP FOR A NEWER CAR.1999 CHEVY BLAZER. 3000 MORE DOWN BETTER INTEREST.

THE INTEREST PROBLEM STEMS FROM SOCIAL SECURITY TAKING TWO YEARS OF NO WORK TO HONOR MY HUSBANDS DISABILITY CLAIM-TOOK 25 YEARS FOR A DIAGNOSIS-ANOTHER STORY. MANAGER SAID I HAD TILL END OF MONTH 9/31 TO FINISH PAYING DOWN.

TODAY THEY TOWED IT FROM MY JOB !!! MANAGER LIES SAYS HE DIDN'T SAY THAT. IN FACT HE TOLD ME WE HAVE A NEW CONTRACT HE FOUND A BETTER DEAL ONE LESS YEAR LESS INTEREST-MORE DOWN.- HE WON'T GIVE LAST NAME-SALES MAN NO LONGER THERE THAT WITNESSED. THEY SWITCH MANAGERS AND SALES PEOPLE SO OFTEN SO THEY AREN'T ACCOUNTABLE FOR THE DEALS THEY MAKE, THEN THEY TRY AND SOAK MORE MONEY OUT OF PEOPLE OR THEY SOMEHOW LOOSE THEIR CAR-NO WARNING-NO FAIR OPTIONS. COVERUP LIES.

MY HUSBAND IS DISABLED I AM IN PAIN FROM AN AUTO ACCIDENT TRYING TO WORK AND WE HAVE A DAUGHTER. AM I SUPPOSED TO LOOSE 5000 $ AND HAVE NO CAR FOR GROCERIES WORK SCHOOL DOCTORS ??? PLEASE ADVISE.

Desired Settlement: Other (requires explanation)

Settlement Explanation:

REFUND ALL DEPOSITS

RETURN 4X4 AUTO-REASONABLE DEAL

ADMIT TRUTH

FINED

SUED FOR PERSONAL DAMAGES OCCURING AT A HIGH CLASS ESTABLISHMENT.

STRESS ON MY FAMILY. MISSING APPOINTMENTS. EXTRA MONEY PUT IN CARS

------------

LEGAL NOTE; I HOPE SOMEONE WOULD POINT OUT TO MGR LEWIS HE HANGS UP ON US. HIS LOYAL CUSTOMERS.

National Consumer Law Center, Unfair and Deceptive Acts and Practices, sec. 5.4.3, 5.4.5 (NCLC: Boston 1991 & 1995 Supp

Perhaps even more persuasive to a jury is the type of testimony that may be obtained from the dealership's own personnel, who may see nothing wrong in swallowing downpayments, trade-ins, and rebates. For example, one salesperson recently admitted under questioning "If the customer doesn't specifically say their down payment is supposed to reduce what they owe us, I assume it all goes to profit. Some customers don't mind that all, you know."

Consumer Remedies

Swallowing cases should usually include tort claims such as fraud or conversion, so that the consumer can seek punitive damages. UDAP claims should also be added because the proof standard may be easier, the dealer may have engaged in oral misrepresentations even if there was no theft, and because attorney fees and multiple or statutory damages may be available.

Swallowing in a credit sale probably involves a Truth in Lending violation because the amount stolen may be a hidden finance charge, so that the lender is liable for statutory and actual damages and attorney fees. Similar remedies may be available for lease swallowing under the Consumer Leasing Act, since the lessor may misdisclose the capitalized cost reduction or trade-in, and because the swallowed amount may make the early termination penalty unreasonable.

The consumer's attorney should subpoena the complete "deal jacket," including preliminary or draft worksheets, which may differ from the final worksheets. These documents will trace all credits and debits relating to downpayments, For example, a dealer's used car inventory may show the net value of a trade-in vehicle. Trace that sum through the "deal sheet" which summarizes the lease transaction. Does the net value decrease the consumer's obligation on the new car or does it go just to the dealer's gross income?

You may also have to trace the dealer's "cash sales" account to see if rebates or other amounts have been "washed" this way. All forms of dealer swallowing have one constant: the dealer must manipulate numbers for both the customer and the dealership

Please allow up to thirty days to hear from the Bureau regarding your complaint.

The following complaint was submitted on 9/19/2003 7:49:32 PM:

CUSTOMER INFORMATION:

MICHELE DUNN

1125-3 E XXXXXXX

PHOENIX, AZ United States 85020 1569

Daytime Phone (480)-

Evening Phone (602-

COMPANY OR ORGANIZATION INFORMATION:

CHAPMAN PHOENIX AUTO RIP OFF CENTER

1660 W. Bell Road

Phoenix, AZ United States 85023

(602)278-5090

COMPLAINT INFORMATION:

--------------------------------

AUTO LICENSING DEPT. INFO.

AUTO INDUSTRY DIVISION Complaint Process For Consumers & Dealers BEFORE FILING A COMPLAINT Contact the dealership and provide the information concerning the problem.OK? If the general manager or owner does not satisfactorily resolve the problem, a complaint may be filed with the Auto Industry Division (AID). EXAMPLES OF A COMPLAINT An inquiry into a complaint is limited to alleged violations of the motor vehicle law. Examples of law violations could be: > Failing to deliver title within 30 days of the sale. > Failing to meet all terms and conditions contained in the written contract. > Tampering with an odometer or giving a false odometer statement. > Willfully misrepresenting or failing to disclose any information required by law. > Intentionally publishing or circulating any advertising that is misleading or inaccurate. > Selling vehicles that do not meet the safety and emission equipment requirements. > Failing to give notice of approval or rejection on a finance deal to the customer within a reasonable time. > Selling a salvage vehicle without proper disclosure. > > Not maintaining a place of business and minimum operating hours. > Selling a vehicle to a resident of the AIR Program area without an emissions sticker.

------------------------

How the scam works: Lots of people email us about this scam. You trade in your old car, and the "LieNance" manager says you got a good APR, hands you the keys, and you drive home. Two weeks and 500 miles later, they call you saying "Sorry, you didn't qualify for the interest rate we signed you up for". This is where "subject to financing" clauses on contracts bite you in the butt. Everyone thinks that you sign papers and drive off and the deal is done. But it's far from done. They knew what you qualified for before you signed, unless you lied about your income. Otherwise they'd never let you drive off with the car.

PLEASE READ ON. THIS IS INFO. FOR OTHERS AS WELL.

======================================

LIES COVERUPS SCAMS TWICE WE CAN'T AFFORD TO LOOSE THOUSANDS OR HAVE NO VEHICLE

1) they bait and switch

2) Neglect and USE my property (collateral) by letting disgruntled employees drive. I Am having to fight to get my old car back, STILL WAITING WORKING -WITH NO CAR-AND THEY WON'T TALK ?.

3) False guarantee that all cars undergo inspection and are in great condition.

4) Refuse and neglect to provide reasonable info. regarding the vehicle history.CARFAX SHOULD BE MANDATORY

5) Sell cars "as is" with a warrantee and then they don't honor them. They will procrastinate, till your warrantee runs out.

6) Illegally reposes most of their financed cars and resells them, over and over and over again!. After NO WARNING OR REASON they repossessed my car!!!

7) They eagerly anticipate the repo of all their customers.

AND THEN ARE SMART AS ABOUT IT AS IF gods or kings.to subserviant.

8) They brag about said repo(s) AND WERE SMUG WOULD NOT GIVE THEIR NAMES OR DEALER LIC # TO HUBBY WHO WAS ON FIRST PAPERWORK.

9) Repo men endanger lives of customers recklessly speeding out of driveways and through neighborhood(s) AND TRESSPASSING..

10) Cause unnecessary stress in their customers and family lives. GET TO MD GET TO SCHOOL...WORK.

11) Witnesses to the repo men stalking around my neighborhood well before the payment is due.

12) Witness ('s)

13) Payment was due END OF MONTH car was repossessed by 2PM. 9-19/2003

14) Repo men fails to show identification.

15) Repo man showed no concern with my intent to make payment ) in good faith. Explaining, BUT EVEN HE SAID THIS WAS VERY STRANGE TO HIRE LEGAL REPRESENTATION. AFTER HE EMBARRASSES ME AT MY WORK- HAVE THE FILM.

16) I am a victim a a fraud.

17) AS members of NADA (national automotive dealers association) .........they are required to employ knowledgeable

employees ...they failed

They neglect customer request's & pleas to inspect potentially dangerous problems same day of purchase.

My contract is in default by CHAPMAN-BUT I WAS TOLD A NEW BETTER CONTRACT WAS MADE LESS INTEREST BUT MORE MONEY DOWN AGAIN

Refuse and/or neglect to check into potential defaults in a reasonable (quick) manner.

Neglect items holding as collateral and fail to keep them in good faith (they don't even know what they have) Regular policy of keeping collateral with no intentions of returning it

Above points borrowed from a previous chapman post and modified to fit our drama..

------------

WHAT REALLY HAPPENED.

DEAR TO WHOM IT MAY CONCERN,

I AM CERTAIN THERE IS UNFAIR AND POSSIBLY ILLEGAL BUSINESS PRACTICE WITH CHAPMAN AUTO SALES OF PHOENIX. IN FACT THE MANAGER LEWIS WOULDN'T EVEN GIVE MY HUSBAND WHO IS DISABLED HIS LAST NAME WHEN HE CALLED TO FIND OUT WHAT WAS GOING ON. EVEN THE TOW DRIVER SAID THIS WAS VERY STRANGE AND TO HIRE AN ATTORNEY.

ARIZONA FAIR HONEST BUSINESS. I WAS TOLD BY THE MANAGER I HAD UNTIL THE EOM TO FINISH PAYING DEPOSIT, WE HAD NOT EVEN SIGNED THE NEW CONTRACT YET WHEN TO MY UTTER TERROR MY CAR IS TOWED FROM GAINEY RANCH WHERE I WORK. TOTAL HORROR AND EMBARRASSMENT. EMOTIONAL BREAKDOWN. IT WAS THAT BAD.ASK THE VILLAGE SPA. THIS IS ABOUT HONESTY OR THE LACK THEREOF WITH AUTO DEALERS.

MY HUSBAND SUFFERS WITH A PAINFUL DISABILITY,I MAY HAVE SAID THAT BUT 24/7 CHRONIC PAIN-TOUGH. I AM TRYING TO CONTINUE WORKING AFTER A CAR ACCIDENT CAUSED ME WHIPLASH AND CONSTANT PAIN, THAT ON TOP OF RAISING OUR PRECIOUS 9 YEAR OLD DAUGHTER. THEY TAKE OUR ONLY CAR AND THEN WHEN HUBBY CALLS LEWIS THE MGR IS SMUG ABOUT IT.NO ONE COOPERATES.

THIS IS NOT A CASE WHERE WE WERE 3 MONTHS BEHIND OR ANYTHING LIKE THAT. IN FACT THEY ONCE SOLD US A BRAND NEW CAR, 3 WEEKS LATER TOOK IT, THIS WAS A YEAR AGO AND FINANCED ANOTHER CAR WITH A COUPLE THOUSAND DOWN.MADE TRANNY NOISE NOT COVERED. WE USED THAT AS A TRADE FOR THIS BLAZER.PLUS A FEW MORE THOUSAND. SO ALL IN ALL THEY HAVE THOUSANDS OF OUR DOLLARS. OF OUR MONEY JUST IN DOWN PAYMENTS. THE THING IS THEY CALLED AND SAID THEY HAD THIS GREAT NEW CONTRACT. AND ALL THIS OF OUR CAR BEING TAKEN WAS OUT OF THE BLUE AND UNEXPECTED. WE WERE LIED TO - ROBBED. THEY COULD HAVE SAID ANYTHING LIKE WE NEED TO NEGOCIATE THE TIME FRAME-GET ANOTHER VEHICLE BUT NOTHING-NO CHANCE TO CLEAR UP A PROBLEM EVEN IF THERE WAS ONE.

I BELIEVE THEY ARE TRYING TO PULL SOMETHING. OBVIOUSLY. AT OUR FAMILIES EXPENSE. THEY MAY HAVE FOUND ANOTHER BUYER WITH CASH. I WANT THE TRUTH. I REPEAT-DOES THIS SOUND LIKE ANYTHING RELATING TO FAIR, KIND TREATMENT OF CUSTOMERS ?

I'M NOT EVEN SURE THEY ARE LICENSED TO SELL THE FIRST NEW CAR THEY DID BECAUSE I NOTICED ON THE CONTRACT LATER IT SAID USED VEHICLE 30000 MILES-UNTRUE.

AND I THINK THEY JUST FOUND ANOTHER CASH BUYER OR SOMETHING. AND THEY SAY THEY ARE KEEPING ALL MY MONEY EXCEPT POSSIBLY THE LAST PAYMENT ON THE DOWN-LESS 360 TOWING FEES !!! THAT'S MY DAUGHTERS ENTIRE DISABILITY CHECK.

PLEASE HELP US EXPOSE UNFAIR RUDE AND HURTFUL CAR SALES LIKE THIS.AND SOMEHOW GET OUR MONEY AT LEAST A CAR. WHAT IS OUR FAMILY TO DO WITH NO CAR. IF SOMETHING WAS DUE TO THE POINT OF THEM TAKING IT I CERTAINLY WOULD REQUESTED HELP FROM FAMILY. BUT THEY JUST SEND A TOW TO MY WORK -!!!I AM SO EMBARRASSED.ANGRY. CONVENIENTLY THE CAR SALESMAN IS NO LONGER THERE TO VERIFY HIS PROMISES. THEY ARE DOING A GOOD COVERUP.

THIS IS STILL AMERICA I HAVE TO BELIEVE SOMEONE WILL HELP. THEY MADE NO OFFER TO DO ANYTHING-JUST SCREW YOU WAS THEIR RESPONSE. THEY DIDN'T ACT LIKE THAT WHEN THEY WANTED OUR MONEY.

WE ALREAdy lost our home and car waiting for SSA to honor his disability claim. And are rebuilding our lives. I can not afford to be ripped off by a used caR manager who is driven by dollars without human morals.

I ASK assistance and exposure, support of any kind is greatly appreciated.

PS-THEY MOVE THEIR MANAGERS AND SALES PEOPLE FAST SO THEY ARE UNREACHABLE OR DON'T HAVE TO ANSWER FOR THEIR VERBAL COMMITMENTS.

SINCERELY,

Michele Lynn

and family.

4806289733 C

CALL ME PLEASE FOR TRUE STORY. I JUST WANT MY CAR FOR WORK SHOPPING DOCTORS AND SCHOOL AND WILLING TO PAY, EVEN GET INTO SOMETHING LESS EXPENSIVE IF NEED BE-I CAN'T LET THEM STEAL OUR MONEY FOR NOTHING.

PLEASE.WE MAY HAVE TO MOVE OUT OF THE LEASED CONDO-BACK INTO A 8 BY 30 FOOT TRAILER. BEFORE HIS WE WERE PLANNING ON BUYING AN OLD HOUSE BY OLYMPIA, WA. OWC. d**n. WE RENTED A CAR FOR 5 DAYS-BEST WE COULD DO. ANYONE HAVE A CAR FOR RENT ?

THANK YOU FOR YOUR TIME AND CONSIDERATION.

WARM REGARDS,

MICHELE D

G-d be with you.

THANK YOU ED SIR ,FOR THIS WEB SITE AND YOUR EFFORTS AND CONCERN FOR OTHERS.

THANKS ALL FOR READING. Michael

Michele

Phoenix, Arizona
U.S.A.

Click Here to read other Ripoff Reports on Chapman Auto

10 Updates & Rebuttals

Michele l

PHOENIX,
Arizona,
U.S.A.

FIRST REPLY FROM AUTO MANUFACTURER-PLUS TIP.

#2Author of original report

Tue, October 07, 2003

TO: Chapman Automotive Group Scottsdale AZ EXEC. Jerry B. Chapman REPLY FROM AUTO MANUFACTURER. WHICH I HIGHLY SUGGEST OTHERS WHO HAVE BEEN RIPPED OFF CONTACT THE MANUFACTURERS OF THE VEHICLES. AS WELL AS FILE DEPT. OF REVENUE AUTO DEALER LICENSING -COMPLAINT FORMS Dear Ms. Mestres-Dunne, Thank you for contacting the GMC Customer Assistance Center. We sincerely apologize for the sales concerns you've experienced with the purchase of your 1999 Chevrolet Blazer. We also apologize for the dealership issues. http://www.ripoffreport.com/report67319.htm We have created a computer request with the information you have provided. Your request number is S1-148427237. Please contact the Customer Assistance Center at the number provided below for the timeliest resolution. Providing your request number in all correspondence will be greatly appreciated. If you would prefer to continue to work through the Internet, we certainly understand. We will attempt to resolve your concern in the shortest period possible. We look forward to serving you. Sincerely, Rafiat Jimoh Customer Relationship Manager GMC Customer Assistance Center Dear Mrs. Mestres-Dunne Thank you for contacting the GMC Customer Assistance Center. We appreciate you taking the time to write us in regards to the discourteous treatment that you received from Mr. Luis Villarreal, a manager at the Chapman Auto Group. http://www.ripoffreport.com/report67250.htm We sincerely apologize for the concerns you've shared with us regarding the Chapman Auto Group. When one of our customers has an unpleasant experience with a GMC Dealer, it is of great concern to us. We have carefully reviewed the circumstances involved in the dispute between you and your dealer. Sales disputes between dealers and customers must be resolved by the two parties involved. General Motor's dealerships are independent businesses, and as such, are responsible for the day-to-day operations of their business. Whether you choose to call or write us, please provide the following additional information. This information is required to properly investigate your concerns. Vehicle Identification Number Current Mileage Current Dealer with which you are working Mileage at purchase Your dealer will be notified as soon as we receive that above information. After speaking to the dealer, we are confident that a mutually agreeable resolution will be reached. If you have any further questions, please contact us again and refer to your request number, 1-148424630. If you should need to contact us in the future, simply reply to this message or call our GMC Customer Assistance Center at 1-800-462-8782. Customer Relationship Managers are available Monday through Friday from 8:00 a.m. to 11:00 p.m., Eastern Time. Again, thank you for contacting GMC. Sincerely, Glinda Hamerter Customer Relationship Manager GMC Customer Assistance Center -----Original Message-----REPLY FROM OTHER CHAPMAN STORES IN THE VALLEY OF THE SUN METROPOLIS. Hi Michael, I understand and agree what you stated in your emails. I want to work just as hard to have you have what you have been looking for. http://www.ripoffreport.com/report67319.htm http://www.ripoffreport.com/report67250.htm I have showed this to my GSM here and he will take it to the General Manager tomorrow. I cannot promise you anything as that store is not affiliated with us. It is under the Chapman Auto Group umbrella but all stores operate under different managers and owners. I do hope that you get some satifaction in your delima. Sincerley, Fleet and Internet Manager Chapman Scottsdale Autoplex PS-RIPOFFREPORT-WE WILL HAVE THE VIDEO COPY SOON-FYI. M & M TRUTH AND FREEDOM

Michele l

PHOENIX,
Arizona,
U.S.A.

THE CONTANT INFO. FOR THIS WONDERFUL GROUP.

#3Author of original report

Sun, September 28, 2003

Chapman Group 8151 East Evans Road, Scottsdale, AZ 85260 (480) 483-8833 Chapman Used Cars 2629 North Scottsdale Road, Scottsdale, AZ 85257 (480) 970-0725 CAG Acceptance 2629 North Scottsdale Road, Scottsdale, AZ 85257 (480) 945-0271

Michele l

PHOENIX,
Arizona,
U.S.A.

The Chapman dEALERSHIP on Bell is closing as we mentioned-

#4Author of original report

Sat, September 27, 2003

This is the contact information that should be good thereafter. Chapman Auto Group/ C.A.G financing Address: P.O. Box 1327 Scottsdale AZ 85252 Chandler,Scottsdale,Payson,Phoenix,Mesa,Gilbert,Arizona U.S.A. Phone Number: 480-945-0271 WE HAVE CONTACTED THE OTHER MANAGERS OF CHAPMAN AUTO DEALERSHIPS. WHILE AFTER READING THE RIPOFFREPORT ALL HAVE AGREED WITH US, THAT THE TREATMENT OF CUSTOMERS WAS WRONG AND THEY ALSO AGREE THAT WE DESIRE A FAIR, HONEST, REASONABLE DEAL. WITHOUT THE LIES, CONS, AND RIP OFF. WE ARE WAITING TO SEE IF ANYONE WITHIN CHAPMAN MANAGEMENT WILL ACTUALLY PUT THESE NICE WORDS TO ACTION OR IF IT'S JUST MORE DOUBLESPEAK. THE LEAST THEY CAN DO IS REPAIR THE VEHICLE MECHANICALLY. REIMBURSE US FOR HAVING TO RENT A CAR, MISS WORK, PAY TO HAVE IT DETAILED REPLACE THE SUN ROTTED TIRES. AND CLEAR UP THE MISTAKES ON THE CONTRACT. I WOULD IMAGINE, DO TO THEIR REPUTATION FROM NUMEROUS OTHERS AS WELL-THIS IS COSTING THEM MUCH MORE THAN A USED CAR. BUT IT'S NOT LIKE VTHEY CAN'T AFFORD IT, THEY DO MAKE A BUNDLE OFF OF ARIZONA CAR BUYERS. ANY GOOD ATTORNEY OR CONTRACT LAWYER, FEEL FREE TO CONTACT US. THANK YOU. THE FAMILY.

Michele l

PHOENIX,
Arizona,
U.S.A.

PLEASE SUPPORT RIP OFF REPORTS.COM & STAFF

#5Author of original report

Sat, September 27, 2003

TO EVERYONE OUT THERE. VICTIMS - JOURNALISTS - MEDIA- CONSUMER ADVOCATES AND SO FORTH. I APPEAL TO EVERYONE WHO HAS USED THIS SITE TO FILE COMPLAINTS, RESEARCH OR HELP IN ANY FORM. PLEASE SUPPORT THIS ADVOCACY GROUP IN ANY WAY YOU CAN. ie: Donations-Nothing is really free it costs someone. Volunteering your expertise- Legal-Journalism- Private Investigator-Those of you with the Inside Story- I don't know what else they are in need of-programmers-typists-etc. Point= Imagine dealing with complaints day in and day out. I've had a negative experience and after two weeks of delving into the dark side-it's frustrating and depressing-support these people ! Question? Do you see a line of people at your front door offering to help you, expose evil, listen to you, encourage, support and go to bat for you ? Well, then you see how valuable this group is ! How many of them exist ? Organizations that do more than let you file a complaint that is never seen again ? What is the cost of a retainer fee alone-yet I see more help here-Do get an attorney-but while you're waiting for the legal wheel to turn, this is a good place to be. Everyone, I don't need to convince you-just open your eyes and look around. This is the start of America learning truth, uniting -this is BIG 1 We spend half our income on slave tax-overinflated prices and rip offs. LET'S MAKE SURE GROUPS LIKE THIS HAVE A STRONG FUTURE. Use your imagination. Leave something in your will.Auto donate with your plastic card.Send them supplies and equipment they need.

Michele l

PHOENIX,
Arizona,
U.S.A.

PLEASE SUPPORT RIP OFF REPORTS.COM & STAFF

#6Author of original report

Sat, September 27, 2003

Michele l

PHOENIX,
Arizona,
U.S.A.

PLEASE SUPPORT RIP OFF REPORTS.COM & STAFF

#7Author of original report

Sat, September 27, 2003

Michele l

PHOENIX,
Arizona,
U.S.A.

PLEASE SUPPORT RIP OFF REPORTS.COM & STAFF

#8Author of original report

Sat, September 27, 2003

Michele l

PHOENIX,
Arizona,
U.S.A.

CAG ACCEPTANCE IGNORES REQUESTS FOR PAPERWORK AND FAIR DEAL.

#9Author of original report

Fri, September 26, 2003

Chapman Auto Dealership & CAG FinancE CAG ACCEPTANCE [email protected] This report is the recent story of how one local family of 3 was lied to, deceived, conned and ripped off by above named Auto Dealer located in Phoenix, AZ. Including personal letter. Court cases. Consumer data. Photos & Film available. Unfair, manipulative and fraudulent sales and service practices. BASIC FACTS http://www.ripoffreport.com/report67319.htm http://www.ripoffreport.com/report67250.htm CHAPMAN/CAG SOLD Chapman Auto SOLD US A NEW CAR-PLASTIC ON SEATS 15 MILES. YET ON THE CONTRACT IT SAID USED 30000 MILES. TOOK IT BACK THREE WEEKS LATER AT THEIR REQUEST.. INSTEAD GOT AND WAS CHARGED FOR A 1995 FORD EXPLORER BUT IT WASN'T A 1995 FORD EXPLORER THAT WE BROUGHT HOME, IT WAS A 1992. WHICH HAD A BAD TRANSMISSION THAT MADE NOISE AND THE 4 WHEEL DRIVE DIDN'T WORK BY THE TIME WE GOT BACK FROM A FAMILY VACATION.. PUTTING LIFE IN DANGER WHEN TRANNY SLIPS. AS IS NOTHING THEY CAN DO.. SO WE TOOK IT IN WHEN THE TRANSMISSION GOT TO THE POINT OF ENDAGERING OUR FAMILY.. WE THEN TRADED UP TO A 1999 CHEVY BLAZER WHICH THE MANAGER SAID I HAD UNTIL THE END OF THE MONTH 9/31/2003TO PAY MORE DOWN PAYMENTS. IT WAS REPOSSESSED FROM MY WORK IN SCOTTSDALE AT GAINEY RANCH. BY A MAN WEARING A BOUNTY HUNTER SHIRT THAT THREATEN MY MANAGER HE WOULD HAVE ME ARRESTED-NO REASON-ON 9/19 TO MY UTTER HORROR AND EMBARRASSMENT. . NOW THEY WANT ANOTHER THOUSAND DOLLARS FROM ME PLUS 200 FOR TOWING TO GET MY BROKEN CAR THAT IS NOT A 95 BUT A 92 BACK. OVERPRICED. AND SAY WE ARE BEHIND A MONTH IN OUR PAYMENT WHEN THE CAR IS SITTING THERE 3/4 OF A MONTH. WE RENTED A CAR THE DAY THEY TOOK OUR NEW BLAZER. THE MANAGER WILL NOT GIVE US HIS LAST NAME, IS RUDE ARROGANT AND SMUG. THE SALES PERSON THAT WITNESSED HIS MISREPRESENTATION AND OUTRIGHT LIES IS CONVENIENTLY NO LONGER THERE, NOR IS THE PREVIOUS MANAGER OR SALES PERSON. Consequential Damages Compensatory Damages Specific Performance Punitive Damages CHAPMAN-LEWIS MGR 602-278-5090 1616 W BELL ROAD PHX AZ Chapman Auto Phoenix at 1660 W. Bell Rd. 602-278-5090 is closing it's doors by the end of the month 9/31/2003. The Manager that lied, was deceptive, rude and mean, that would not give us his name is none other than Luis Villarreal. The salesman that lied to us and said we had until the end of the month to pay is Bernardo Reyz who is no longer there but works at Midway now. Chapman Corporate is located in Scottsdale, AZ. Statuary Agent for Chapman ? The tow truck driver who appear at Michele's work wearing a bounty hunter shirt, threatened her Manager at the front desk that he would have her arrested-no reason-before even speaking with her. The Village Spa at Gainey Ranch has this on film. We need his name and company. lawsuit ? An employee of Chapman, has seen the poor business ethics and is in total agreement with us. AS WELL AS RIPOFFREPORTS.COM. BadBusinessBureau ~ We have your complaint and will contact you should we be able to pursue a story. NOTE:AUTO DEALERS ADVERTISE WITH THEM-WILL THEY REALLY GIVE THEM NEGATIVE EXPOSURE-WE SHALL SEE. TRADED UP TO A 1999 CHEVY BLAZER HAVE IN OUR POSSESION. A NEW MANAGER THEN CALLS SAYS HE FIND US A NEW BETTER IMPOVED DEAL, LESS INTEREST, LESS TIME BUT MORE DOWN PAYMENT.WHICH THE MANAGER SAID I HAD UNTIL THE END OF THE MONTH TO PAY MORE DOWN PAYMENTS. IT WAS REPOSSESSED FROM MY WORK IN SCOTTSDALE AT GAINEY RANCH. ON 9/19 TO MY UTTER HORROR AND EMBARRASSMENT. THANK YOU SO MUCH FOR YOUR TIME AND CONSIDERATION-PERHAPS A LETTER FROM YOU WOULD HELP. BadBusinessBureau ~ www.RipOffReport.com ----- Original Message ----- From: 3OYS To: [email protected] Sent: Monday, September 22, 2003 12:21 PM Subject: Re: fraud lies unfair business DECEPTIVE We have your complaint and will contact you should we be able to pursue a story. National Consumer Law Center, Unfair and Deceptive Acts and Practices, sec. 5.4.3, 5.4.5 (NCLC: Boston 1991 & 1995 Supp Chapman Auto Center/Payson 5204745261 5204724445 Chapman Autoplex Scottsdale 4809497600 4809458420 Chapman Automotive Used/Chandler 4808998400 4808991056 Chapman Automotive/Mesa 4804645200 4804645212 Chapman utomotive/Phoenix 6022785090 6022785722 Chapman Chevrolet/Tempe 4808381234 4808398808 Chapman Automotive Kia Used 4809461338 4809461539 Chapman Linc/Merc 6022641851 6022641851 -Thanks for writing 3 On Your Side http://www.azfamily.com/news/3oys/ OFFICE OF THE ATTORNEY GENERAL Consumer Information and Complaints 1275 W. Washington Phoenix, Arizona 85007-2926 Telephone: (602)542-5763 or 1-800-352-8431 WANT Carfax, for used car's original title in most states (1-800-346-3846; Michele Rip Off Report is on your side! Consumers have been thinking for way too long that the BBB is on their side. In my OPINION they are only out to protect the businesses that Rip off consumers because of the money that is flowing in their direction. Let's face it, the BBB only gets revenue from businesses that they are to be watching, not protecting. I am sick and tired of car dealers Ripping off consumers and getting away with it. I am sick and tired of all of these Arbitration clauses that these dirty car dealers are putting in their car buying contracts. The Great Thorn Rip Off Report- Consumer Advocate - Bayville, New York U.S.A. I AM CERTAIN THERE IS UNFAIR AND POSSIBLY ILLEGAL BUSINESS PRACTICE WITH CHAPMAN AUTO SALES OF PHOENIX. IN FACT THE MANAGER LEWIS WOULDN'T EVEN GIVE MY HUSBAND WHO IS DISABLED HIS LAST NAME WHEN HE CALLED TO FIND OUT WHAT WAS GOING ON. EVEN THE TOW DRIVER SAID THIS WAS VERY STRANGE AND TO HIRE AN ATTORNEY. I WAS TOLD BY THE MANAGER I HAD UNTIL THE EOM TO FINISH PAYING 3000 DEPOSIT, WE HAD NOT EVEN SIGNED THE NEW CONTRACT YET WHEN TO MY UTTER TERROR MY CAR IS TOWED FROM GAINEY RANCH WHERE I WORK. TOTAL HORROR AND EMBARRASSMENT. THIS IS ABOUT HONESTY OR THE LACK THEREOF WITH AUTO DEALERS. http://www.ripoffreport.com/report20252.htm MY HUSBAND SUFFERS WITH A PAINFUL DISABILITY, I AM TRYING TO CONTINUE WORKING AFTER A CAR ACCIDENT CAUSED ME WHIPLASH AND CONSTANT PAIN, THAT ON TOP OF RAISING OUR PRECIOUS DAUGHTER. THEY TAKE OUR ONLY CAR AND THEN WHEN HUBBY CALLS LEWIS THE MGR IS SMUG ABOUT IT. THIS IS NOT A CASE WHERE WE WERE 3 MONTHS BEHIND OR ANYTHING LIKE THAT. IN FACT THEY ONCE SOLD US A BRAND NEW CAR, 3 WEEKS LATER TOOK IT AND FINANCED ANOTHER CAR WITH A COUPLE THOUSAND DOWN. WE USED THAT AS A TRADE FOR THIS PLUS A FEW MORE THOUSAND. SO ALL IN ALL THEY HAVE 3000 OF OUR MONEY JUST IN DOWN PAYMENTS. THE THING IS THEY CALLED AND SAID THEY HAD THIS GREAT NEW CONTRACT. AND ALL THIS OF OUR CAR BEING TAKEN WAS OUT OF THE BLUE AND UNEXPECTED. WE WERE LIED TO EVEN ROBBED. THEY COULD HAVE SAID ANYTHING LIKE WE NEED TO NEGOCIATE THE TIME FRAME-NOTHING-NO CHANCE TO CLEAR UP A PROBLEM EVEN IF THERE WAS ONE. THEY MAY HAVE FOUND ANOTHER BUYER WITH CASH. I WANT THE TRUTH. I REPEAT-DOES THIS SOUND LIKE ANYTHING RELATING TO FAIR, KIND TREATMENT OF CUSTOMERS ? I'M NOT EVEN SURE THEY ARE LICENSED TO SELL THE FIRST NEW CAR THEY DID BECAUSE I NOTICED ON THE CONTRACT LATER IT SAID USED 30000 MILES-UNTRUE. PLEASE HELP US EXPOSE UNFAIR RUDE AND HURTFUL CAR SALES LIKE THIS. WHAT IS OUR FAMILY TO DO WITH NO CAE. IF SOMETHING WAS DUE TO THE POINT OF THEM TAKING IT I CERTAINLY WOULD REQUESTED HELP FROM FAMILY. BUT THEY JUST SEND A TOW TO MY WORK -!!!I ARE DOING A GOOD COVERUP. THIS IS STILL AMERICA I HAVE TO BELIEVE SOMEONE WILL HELP. THEY MADE NO OFFER TO DO ANYTHING-JUST SCREW YOU WAS THEIR RESPONSE. THEY DIDN'T ACT LIKE THAT WHEN THEY WANTED OUR MONEY. http://www.ripoffreport.com/report39635.htm PS-THEY MOVE THEIR MANAGERS AND SALES PEOPLE FAST SO THEY ARE UNREACHABLE OR DON'T HAVE TO ANSWER FOR THEIR VERBAL COMMITMENTS. SINCERELY, Michele Lynn and family. 4806289733 CALL ME PLEASE FOR TRUE STORY. I JUST WANT MY CAR FOR WORK SHOPPING DOCTORS AND SCHOOL AND WILLING TO PAY, EVEN GET INTO SOMETHING LESS EXPENSIVE IF NEED BE-I CAN'T LET THEM STEAL OUR MONEY FOR NOTHING. LUIS VILLARREAL At CHAPMAN-MGR 6022785090 OUR CAR THAT WAS TAKEN. CAG OUR CAR THEY held and did not return until we pain past due for it sitting on their lot a month filthy-transmission fluid empty-gas empty-more milage-scratched/dented. CHAPMAN MANAGER WOULD NOT SPEAK WITH US BUTGLADLY TOOK OUR MONEY FOR TOWING THE NEW CAR FROM MY JOB . CAG WANTED EVEN MORE MONEY AND WE PICKED UP THE CAR THAT SHOULD AT VERY LEAST BE REPAIRED. IT'S TIME TO REVEAL BEHIND THE SCENES-ANY PREVIOUSLY EMPLOYED CAR SALES PEOPLE, MANAGERS AUTO CREDIT FINANCE EMPLOYEES, WRITE WITH YOUR INSIDE STORIES TO AD TO A CONSUMER ADVOCATE GUIDE. THEY'VE HURT ENOUGH HARD WORKING PEOPLE AND THEIR FAMILIES.

Michele l

PHOENIX,
Arizona,
U.S.A.

NEW INFORMATION UPDATE

#10Author of original report

Tue, September 23, 2003

Chapman Auto 1660 W. Bell Rd. is closing it's doors by the end of the month 9/31/2003. The Manager that won't speak to us and lied to my wife is Lewis Villarreal. The salesman that also lied and said we had until the end of the month is Bernardo Reyz, he already left and is now working at Midway. The tow truck driver that showed up at Michele's work wearing a bounty hunter shirt threatened to have Michele arrested to her Manager at the very high class Village Spa @ Gainy Ranch. It's on tape. We need his info. exposed. Chapman Coporate is located in Scottsdale, AZ. Statuary agent...for Chapman is on Osborn Rd. Should we contact the Corporation Commision? The above info. should be more accurate in regards to names that were being withheld, thanks to our inside man who agrees that they ripped us off ! Further updates will follow. Will check for further instructions]. The Great Thorn-A Call goes out for your Great help ! THANK YOU RIPOFFREPORTS! Michael & Michele & Family PS-Anyone have a car for sale-we rented one for a week.

Michele l

PHOENIX,
Arizona,
U.S.A.

Manager says go ahead sue us!

#11Author of original report

Tue, September 23, 2003

We have hit a dead end-the manager of Chapman auto hangs up on me. An attorney said it will cost too much and it's basically going to end up our word against theirs. Manager says go ahead sue us. The local news media responds with a nice letter with no intentions of helping. THE SALES PERSON THAT WITNESSED HIS MISREPRESENTATION AND OUTRIGHT LIES IS CONVENIENTLY NO LONGER THERE, NOR IS THE PREVIOUS MANAGER OR SALES PERSON. NOR THE PREVIOUS MANAGER OR SALES PERSON. Consequential Damages Compensatory Damages Specific Performance Punitive Damages CHAPMAN-LEWIS MGR 602-278-5090 1616 W BELL ROAD PHX AZ

Reports & Rebuttal

Complaint Review: Chapman Auto - Phoenix Arizona

Chapman Auto Center Phoenix ripoff lies deception uninformed repo misrepresentation down payment theft Phoenix Arizona

*Author of original report: Manager says go ahead sue us!

*Author of original report: NEW INFORMATION UPDATE

*Author of original report: CAG ACCEPTANCE IGNORES REQUESTS FOR PAPERWORK AND FAIR DEAL.

*Author of original report: PLEASE SUPPORT RIP OFF REPORTS.COM & STAFF

*Author of original report: PLEASE SUPPORT RIP OFF REPORTS.COM & STAFF

*Author of original report: PLEASE SUPPORT RIP OFF REPORTS.COM & STAFF

*Author of original report: PLEASE SUPPORT RIP OFF REPORTS.COM & STAFF

*Author of original report: The Chapman dEALERSHIP on Bell is closing as we mentioned-

*Author of original report: THE CONTANT INFO. FOR THIS WONDERFUL GROUP.

*Author of original report: FIRST REPLY FROM AUTO MANUFACTURER-PLUS TIP.

10 Updates & Rebuttals

FIRST REPLY FROM AUTO MANUFACTURER-PLUS TIP.

THE CONTANT INFO. FOR THIS WONDERFUL GROUP.

The Chapman dEALERSHIP on Bell is closing as we mentioned-

PLEASE SUPPORT RIP OFF REPORTS.COM & STAFF

PLEASE SUPPORT RIP OFF REPORTS.COM & STAFF

PLEASE SUPPORT RIP OFF REPORTS.COM & STAFF

PLEASE SUPPORT RIP OFF REPORTS.COM & STAFF

CAG ACCEPTANCE IGNORES REQUESTS FOR PAPERWORK AND FAIR DEAL.

NEW INFORMATION UPDATE

Manager says go ahead sue us!

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