Complaint Review: Chase Bank - Nationwide

I am a consumer with a very high credit score who has no problem getting crdit cards. My friend recommended I apply for the Chase Sapphire Card because it has good rewards. In retrospect, I am very glad that I did not get one and be part of the Chase Banking system. I applied for the card and shockingly was turned down. The reason, I was told, was that I had too many credit cards for too short of a time. That is, I would obtain cards, spend the associated amounts to obtain the rewards offered, and sometimes cancel the card soon afterwards as I am entitled to do.

Apparently, Chase doesn't like when you do this (yet there is no disclaimer sttaing that if you do it) - as you are entitled to do - this could affect your ability to obtain another credit card from them. I told the manager who called me on this (as I requested) that this is an idiotic policy, that I am the type of credit worthy customer everyone wants. Further, that I am fully entitled to keep or not keep a credit card after I receive the reward, and that the company itslef should entice me to do so, or why should I stay? Imagine a grocery store telling you that you bought too many items on sale in the past two years, and that you can no longer shop there unless you pay the full price. That company would not be in business very long and would be laughed at. That's what Chase is doing. That's why they are a joke.

The manager did not disagree with anything I said. I went on to say that because of this ridiculous Chase policy, I now want nothing to do with Chase at all. I asked to be taken off all Chase contact lists - especially those for a credit card that they keep soliciting me for online (I now block anything from Chase and report them). I will not bank at Chase or get my mortgage from Chase. I asked that the letter they are required to send about the credit card decision be sent to an alternate address. They declined to do that, stating it was already sent out (30 minutes after I applied, really?) As I told the manager, "I do not like the way your company does business." I gave Chase a chance to make things right, but they do only what's best for them on a short-sighted, myopic basis. I'm glad I learned about their nefarious way of doing business before I do any business with them.

As a highly regarded and influential person among my peer group, I am now telling everyone, especially Chase users, not to use Chase, and I have them on my "Avoid" List. I am very unimpressed by the brief interactions I had with the company. And oh yeah, I had this same credit card before years ago (note that I was approved then with no problem, same finnacial situation), and had problems with the customer service then (same selfish issues - once they have your money they do not provide what was stated; had to go way over their heads).

Chase is all about how can we make money for us now, even if it means screwing our own customers or potentially good customers. If they are struggling financially, which I believe they are, then all they have to do is look at situations like this and understand that they are denying a very strong customer access to their business for a dumb reason. If I'm too smart for them, that is, taking advantage of their offer and then not deciding to stay, that is my decision and Chase needs to abide by that. I fulfilled my obligation - now give me a reason to stay with you when I can get other deals elsewhere. Oh, you can't? Then adios! Who needs you?

They call it 'Chase' for a reason. I recommend you go anywhere else to find a better company, better deal, and intelligent people who understand that if you take care of the customer, the customer will take care of you. They just don't get that, and that's their problem among others.