- Report: #126694
Complaint Review: Circuit City - Plano Texas
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Circuit City
3300 Central Expressway Plano, 75074 Texas, U.S.A.
Phone:
972-423-5528
Web:
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Circuit City refused refund Plano Texas
On Nov 7, 2004, I purchased a DVD/VCR combo for my mother for Christmas. Because she lives in another state and is isolated in the country, I was not sure if we could hookup up the DVD/VCR to her old t.v. I was talked into buying a RF modulator.
On January 9, I went to return the RF modulator, which was never used--never even opened! I was refused because it had been past 30 days, which is their return policy. I tried to reason with the young man working returns, but he refused and kept stating policy.
I then asked to speak with the manager. He told me the same thing. I tried to explain that I had no use for the device and reminded him that it was as purchased. I even explained to him that I was being punished for buying my Christmas gift early. He said he wasn't punishing anyone. A policy was a policy. There are exceptions to every rule, and I feel their policy should not apply to Christmas gifts. I will not ever shop at Circuit City again!
Kathie
Plano, Texas
U.S.A.
On January 9, I went to return the RF modulator, which was never used--never even opened! I was refused because it had been past 30 days, which is their return policy. I tried to reason with the young man working returns, but he refused and kept stating policy.
I then asked to speak with the manager. He told me the same thing. I tried to explain that I had no use for the device and reminded him that it was as purchased. I even explained to him that I was being punished for buying my Christmas gift early. He said he wasn't punishing anyone. A policy was a policy. There are exceptions to every rule, and I feel their policy should not apply to Christmas gifts. I will not ever shop at Circuit City again!
Kathie
Plano, Texas
U.S.A.
1 Updates & Rebuttals
Heather
Chatham,Ontario,
Canada
This was not a rip off,
#2Consumer Comment
Wed, January 19, 2005
I'm sorry but this is not a Rip off. The return policy is posted everywhere in the stores, and even posted on the receipt. Just because they would not make an exception to thier policy for your does not mean they ripped you off. They'd be ripping off other customers if they made exceptions for one but not others. Stop complaining that you didn't read the fine print. If you don't like return policies, there is really NO PLACE for you to shop because all the big electronic stores have them.
