Kerry
Mechanicsville,#2Author of original report
Wed, June 08, 2005
I wanted to let everyone know that as of June 1, 2005 my attorney has come to an agreement with CL Barnes to refund my money and pick-up the furniture. Thanks,
Kerry
Mechanicsville,#3Author of original report
Mon, May 02, 2005
Just wanted to let everyone know that I am still fighting the company to get my situation resolved. My attorney sent one last letter to the President of the company to have him honor his agreement of picking up the broken bed and giving me my money back. This letter was sent out on April 4th and as of Friday April 29th my attorney has heard nothing. I am hoping to find a resolution to this problem by the end of this since it will be 5 months on May 3rd I have had this broken bed in my home. Which means I have not been able to use my bedroom. I hope some of the others on this page got what they were asking for and got reimbursed for their damages. I can only hope that this company will honor their agreement of reimbursing me for the damages their company has caused.
Kerry
Mechanicsville,#4Author of original report
Wed, February 09, 2005
After reading the rebuttal from Lisa in Springfield, she does not have her facts straight. First of all the hardware that came with the bed was the right one but did not have all the pieces. The delivery people put the wrong hardware in the bed which then broke the bed by stripping the holes. They did order new hardware but by then the holes were ruined. They did not offer to replace the bed until I contacted the manufacture about there methods of jimmy rigging the bed to work with bigger hardware of putty to make the holes work. After I got an attorney did they offer to refund my money and take the furniture back. But that is still a nightmare. As of today they are only trying to take the bed and not all the furniture. I don't want anything from this company. To the attorney who is having the same problem as me I would like to talk to you about what you are doing. At this time my attorney is not making me happy but I will see what happens when he calls me back. At this point I have had this bedroom furniture over two months in my house unusable and I have had my clothes all over the house because I can not store it. Thank You,
Lisa
Springfield,#5UPDATE Employee
Fri, January 28, 2005
The bed Ms. Parks refers to was received from the manufacturer with incorrect hardware, a fact which was only recognized after the furniture was in the home. We ordered a new bed from the manufacturer and attempted to set up delivery, but Ms. Parks refused. We are now scheduled to pick up the bed and give Ms. Parks a refund. We have tried to faithfully follow the terms and conditions on the sales contract the customer signed. Per those terms and conditions, special order merchandise is not returnable; we have made an exception in this case.