- Report: #1342275
Complaint Review: Clark County Property Management Inc - Vancouver Washington
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Author Not Confirmed
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Clark County Property Management Inc
3014 Main Street Vancouver, 98663 Washington, USA
Phone:
360-521-4555
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Clark County Property Management Inc POOR BUSINESS & UNETHICAL WAYS!!!!!Vancouver Washington
Complaint Details
On 11.03.2016 I meant Sondra Sutton at the town house she is renting out address (((REDACTED))) Vancouver, WA (((REDACTED))). The townhouse was extremely dirty inside, walls had nails, holes, paint needed to be retouched on all the walls and there was left over articles of debris and garbage left over from the previous tenant. Gold drapes on the wall and in the bathroom in one of the upstairs room, bathrooms and showers upstairs had pieces of debris left inside. Carpets needed shampooing, garage was not swept inside, light did not work in the garage door opener etc. I wrote her a $50 check to run our credit. I was reassured the place would be cleaned up before we moved in. Sondra was so oblivious to the fact that she thought the place had apparently been cleaned because I kept pointing out all the damage on the walls and things not being cleaned as I walk through the place. I specifically asked her before running my credit to let me know if it was a hard or soft credit pull. She called me a day later and said she was unable to run our credit because her computer was not working properly apparently she has 3 of them she mentioned. I feel her intent was to not even run the credit to begin with and to keep the $50 check for the processing fees because when she called me yesterday 11.05.2016 she still mentioned she did not run my credit with the check I paid her. When we spoke on friday 11.04.2016 we agreed that when the place is cleaned up we would come down and sigh the lease and pay the $1500 deposit. When she called me yesterday 11.05.2016 she was saying I need the deposit or I will have to rent to someone else. I questioned her if the place was cleaned up and she said no. The agreement was to pay the deposit and walk through and pay the lease when the place is cleaned and finished. I pointed out to her that was not the agreement and she belittled me over the phone and insinuated that I don't have the funds to pay the deposit. I am extremely outraged about this experience. Sondra Sutton needs to practice business in an ethical manner as well as should always be prepared to answer tenant questions and not beat around the bush. Sondra Sutton in any way shape or form should not belittle customers over the phone and if she makes promises not to over promise and under deliver. The townhouse should have been cleaned up and ready to rent out before showing it. She should follow policy and run a credit check and check references before renting any properties. I cannot believe how unprofessional she is and how rude she is about questioning my income. I am extremely outraged about this situation. She always would say one thing and it turns out to be another. She as a business should have her policies and procedures which I know she did not follow because I have rented many places in the past and have never seen such unprofessionalism. She even had the nerve to tell me if the maintenance is not done on the town house by the time I move in the guy can work around me. Complete unprofessionalism and she claims to have been in business for 30 years what a joke! Apparently I’m not the only one who has had a bad experience with her and her poor business and non-ethical ways.
2 Updates & Rebuttals
Gareld
Vancouver,Washington,
United States
Liar Liar Liar!
#2Author of original report
Sun, March 11, 2018
I have been renting whith an actual PROFESSONAL porperty managenment that actually knows how to cimmunicate not to mention practices above the standarad in customer satisfaction! You are a complete liar and seems you still practice unethical business practice !
Sandy
vancouver,Yemen
One of the strangest people I have ever met.. Frightening.
#3REBUTTAL Owner of company
Sun, March 11, 2018
A fellow and his wife came to see a house that I had for rent. They came into the house and began looking around. The guy commented that this house was really clean and looked very, very nice. He asked if it was ready to move into. I told him it was except for a very small amount of touch up paint in the corner of the living room. They continued to look around the house. Then his attitude changed. He said I should not have advertised the house for rent until it was ready to rent. I told him that the touch up paint would be finished the next morning. He could not stop complaining about the fact that it was not really ready to rent. His voice got louder and louder. Within 2 or 3 minutes his demeanor changed to nasty comments about the house. It was the strangest thing I had ever seen. It was spooky. His nasty comments continued so I realized that I probably should rent to him at all. So I told him that since the house wasn't really ready to rent I would take it off the market until I finished the touch up paint. That really set him off and he said he wanted to rent it. He continued with more nasty comments. I thanked them for coming by and walked them to the door. That guy scared the heck out of me. That is why I didn't make a rebuttal right away. I decided to make a rebuttal because I found that he made complaints to every organization he could find. I really feel sorry for the person that did rent to him.
