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Evanie |
Sat, 01/07/17 01:20:41 pm America/Los_Angeles |
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Hello brandy. we would appreciate your feedback on our service and would like to ask you to rate our conversation at the end of this chat. Please be advised that our operators are happy to assist you and in doing so, we would appreciate mutual respect and will not tolerate any form of abuse. How may I help you? |
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brandy |
01:22:04 pm |
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hi Evanie, I wanted a update on when I should be receiving my winnings since its been almost 1 week an 1/2 |
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Evanie |
01:22:53 pm |
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Hello Brandy, let me check, please |
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Evanie |
01:24:42 pm |
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Have you requested your payout by check? |
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and then trough Upay? |
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brandy |
01:25:16 pm |
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no you guys said that you couldnt do it that way and the only way was through Upay |
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yes I did because thats what i was told to do |
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brandy |
01:27:17 pm |
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but since then I havent heard nothing so I wanted to check and see what happend |
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Evanie |
01:28:07 pm |
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Yes, we are going to report this problem to our area in charge |
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So we can have more information about your payment |
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brandy |
01:29:25 pm |
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wow is your casino always like this or is it because your area manager just doesnt like me or isnt doing his job |
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Evanie |
01:29:55 pm |
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We're sorry, Brandy. We have been experiencing problems with payments by check |
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brandy |
01:30:48 pm |
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but i didnt do it by check i did it buy you pay which is a online thing |
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Evanie |
01:31:09 pm |
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It is because the check was canceled, then it has returned to us |
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So we cannot see it in our system. Don't worry, Brandy |
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Evanie |
01:31:56 pm |
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You will get your winnings soon |
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brandy |
01:31:56 pm |
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and who returned it |
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can i get a exact date or time |
01:32:35 pm |
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Evanie |
01:33:07 pm |
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I cannot assure you when you will get your money, since our area in charge is not on duty now |
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But like I said, we will report this case |
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As soon as we have any updates about your payment, we will let you know |
01:34:47 pm |
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brandy |
01:34:49 pm |
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wow how long does it take for $320 dollars to be sent I would hate to see how long before you guys send out something bigger |
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so I'm just in the wind you guys failed to inform me about the check to begin with I;m not trying to be rude because I know you are just a employee but that leaves me wondering about how legit is your casino |
01:36:29 pm |
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Evanie |
01:37:24 pm |
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Our processing area do their best in order to send your winnings, we apologize for what this issue may have caused |
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brandy |
01:40:46 pm |
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it just causes me to think that your casino is legit and if i should report it .. it saddens me to such incompetent your casino seems to be |
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typo your casino is not legit |
01:41:08 pm |
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Evanie |
01:42:59 pm |
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We are not a Casino |
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We are a promotional website sposored by VirtualSpree |
01:43:41 pm |
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brandy |
01:43:42 pm |
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online gaming site |
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well which ever you guys are it still does not change that certain people are not doing there job |
01:45:22 pm |
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Evanie |
01:47:00 pm |
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Brandy, as soon as we have any updates we will immediately let you know |
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brandy |
01:47:25 pm |
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ok thank you Evanie have a nice day |
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Evanie |
01:47:48 pm |
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Have a nice day, too |
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Brandy |
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