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  • Report:  #1348310

Complaint Review: cleo's vip room - Internet

Reported By:
brandy - van nuys, California, USA
Submitted:
Updated:

cleo's vip room
Internet, USA
Web:
https://www.cleosviproom.com/
Categories:
Tell us has your experience with this business or person been good? What's this?

i had tried there gaming site through facebook stating they give you a free chip and what you win after a precentage you get to keep and I won $320 and when i tried to cash out they at first seemed like they were giving me the run around saying that i had to join upay in order for me to get my winning so i did that i joined upay on dec 2 2016 and cleos vip room had told me that i would have to wait 5 to 15 bussines days to receive anything so that what i did when i contacted them again they told me that my paper work wasnt complete and i had to send everything again so I did and when that was finalized they said again i would have to wait another 5 to 15 days so today Jan 07 I contacted them to get a update on my winnings they tell me that the check was cancelled and returned and I said how can that be when i never recieved it to begin with ... she tells me sorry for the inconveinace and that she couldnt give me a time or day when i would receive my winning and that she would report it to the area manager but not to worry that i would get my money this has been ongoing for 2 months now and I'm fed up this is todays convo back and forth

Chat transcript

 
 

Name: brandy

 

E-mail: [email protected]

 
 
     
 
 
 
  Evanie Sat, 01/07/17 01:20:41 pm America/Los_Angeles  
 
 
Hello brandy. we would appreciate your feedback on our service and would like to ask you to rate our conversation at the end of this chat. Please be advised that our operators are happy to assist you and in doing so, we would appreciate mutual respect and will not tolerate any form of abuse. How may I help you?  
 
 
 
 
 
  brandy 01:22:04 pm  
 
 
hi Evanie, I wanted a update on when I should be receiving my winnings since its been almost 1 week an 1/2  
 
 
 
 
 
  Evanie 01:22:53 pm  
 
 
Hello Brandy, let me check, please  
 
 
 
 
 
  brandy 01:23:21 pm  
 
 
ok  
thank you  
 
 
 
 
 
  Evanie 01:24:42 pm  
 
 
Have you requested your payout by check?  
and then trough Upay?  
 
 
 
 
 
  brandy 01:25:16 pm  
 
 
no you guys said that you couldnt do it that way and the only way was through Upay  
yes I did because thats what i was told to do  
 
 
 
 
 
  Evanie 01:26:37 pm  
 
 
Yes, you are right  
 
 
 
 
 
  brandy 01:27:17 pm  
 
 
but since then I havent heard nothing so I wanted to check and see what happend  
 
 
 
 
 
  Evanie 01:28:07 pm  
 
 
Yes, we are going to report this problem to our area in charge  
So we can have more information about your payment  
 
 
 
 
 
  brandy 01:29:25 pm  
 
 
wow is your casino always like this or is it because your area manager just doesnt like me or isnt doing his job  
 
 
 
 
 
  Evanie 01:29:55 pm  
 
 
We're sorry, Brandy. We have been experiencing problems with payments by check  
 
 
 
 
 
  brandy 01:30:48 pm  
 
 
but i didnt do it by check i did it buy you pay which is a online thing  
 
 
 
 
 
  Evanie 01:31:09 pm  
 
 
It is because the check was canceled, then it has returned to us  
So we cannot see it in our system. Don't worry, Brandy  
 
 
 
 
 
  brandy 01:31:49 pm  
 
 
who cancelled the check  
 
 
 
 
 
  Evanie 01:31:56 pm  
 
 
You will get your winnings soon  
 
 
 
 
 
  brandy 01:31:56 pm  
 
 
and who returned it  
can i get a exact date or time 01:32:35 pm
 
 
 
 
 
  Evanie 01:33:07 pm  
 
 
I cannot assure you when you will get your money, since our area in charge is not on duty now  
But like I said, we will report this case  
As soon as we have any updates about your payment, we will let you know 01:34:47 pm
 
 
 
 
 
  brandy 01:34:49 pm  
 
 
wow how long does it take for $320 dollars to be sent I would hate to see how long before you guys send out something bigger  
so I'm just in the wind you guys failed to inform me about the check to begin with I;m not trying to be rude because I know you are just a employee but that leaves me wondering about how legit is your casino 01:36:29 pm
 
 
 
 
 
  Evanie 01:37:24 pm  
 
 
Our processing area do their best in order to send your winnings, we apologize for what this issue may have caused  
 
 
 
 
 
  brandy 01:40:46 pm  
 
 
it just causes me to think that your casino is legit and if i should report it .. it saddens me to such incompetent your casino seems to be  
typo your casino is not legit 01:41:08 pm
 
 
 
 
 
  Evanie 01:42:59 pm  
 
 
We are not a Casino  
We are a promotional website sposored by VirtualSpree 01:43:41 pm
 
 
 
 
 
  brandy 01:43:42 pm  
 
 
online gaming site  
well which ever you guys are it still does not change that certain people are not doing there job 01:45:22 pm
 
 
 
 
 
  Evanie 01:47:00 pm  
 
 
Brandy, as soon as we have any updates we will immediately let you know  
 
 
 
 
 
  brandy 01:47:25 pm  
 
 
ok thank you Evanie have a nice day  
 
 
 
 
 
  Evanie 01:47:48 pm  
 
 
Have a nice day, too  
Brandy  
 
 
 
 
 
  Duration: 55m 53s
 
  Chat started on: secure.livec...NAJSLHBD%253A20170106%253A3%257CMYKRU
 

Chat transcript

 
 

Name: brandy

 

E-mail: [email protected]

 
 
     
 
 
 
  Evanie Sat, 01/07/17 01:20:41 pm America/Los_Angeles  
 
 
Hello brandy. we would appreciate your feedback on our service and would like to ask you to rate our conversation at the end of this chat. Please be advised that our operators are happy to assist you and in doing so, we would appreciate mutual respect and will not tolerate any form of abuse. How may I help you?  
 
 
 
 
 
  brandy 01:22:04 pm  
 
 
hi Evanie, I wanted a update on when I should be receiving my winnings since its been almost 1 week an 1/2  
 
 
 
 
 
  Evanie 01:22:53 pm  
 
 
Hello Brandy, let me check, please  
 
 
 
 
 
  brandy 01:23:21 pm  
 
 
ok  
thank you  
 
 
 
 
 
  Evanie 01:24:42 pm  
 
 
Have you requested your payout by check?  
and then trough Upay?  
 
 
 
 
 
  brandy 01:25:16 pm  
 
 
no you guys said that you couldnt do it that way and the only way was through Upay  
yes I did because thats what i was told to do  
 
 
 
 
 
  Evanie 01:26:37 pm  
 
 
Yes, you are right  
 
 
 
 
 
  brandy 01:27:17 pm  
 
 
but since then I havent heard nothing so I wanted to check and see what happend  
 
 
 
 
 
  Evanie 01:28:07 pm  
 
 
Yes, we are going to report this problem to our area in charge  
So we can have more information about your payment  
 
 
 
 
 
  brandy 01:29:25 pm  
 
 
wow is your casino always like this or is it because your area manager just doesnt like me or isnt doing his job  
 
 
 
 
 
  Evanie 01:29:55 pm  
 
 
We're sorry, Brandy. We have been experiencing problems with payments by check  
 
 
 
 
 
  brandy 01:30:48 pm  
 
 
but i didnt do it by check i did it buy you pay which is a online thing  
 
 
 
 
 
  Evanie 01:31:09 pm  
 
 
It is because the check was canceled, then it has returned to us  
So we cannot see it in our system. Don't worry, Brandy  
 
 
 
 
 
  brandy 01:31:49 pm  
 
 
who cancelled the check  
 
 
 
 
 
  Evanie 01:31:56 pm  
 
 
You will get your winnings soon  
 
 
 
 
 
  brandy 01:31:56 pm  
 
 
and who returned it  
can i get a exact date or time 01:32:35 pm
 
 
 
 
 
  Evanie 01:33:07 pm  
 
 
I cannot assure you when you will get your money, since our area in charge is not on duty now  
But like I said, we will report this case  
As soon as we have any updates about your payment, we will let you know 01:34:47 pm
 
 
 
 
 
  brandy 01:34:49 pm  
 
 
wow how long does it take for $320 dollars to be sent I would hate to see how long before you guys send out something bigger  
so I'm just in the wind you guys failed to inform me about the check to begin with I;m not trying to be rude because I know you are just a employee but that leaves me wondering about how legit is your casino 01:36:29 pm
 
 
 
 
 
  Evanie 01:37:24 pm  
 
 
Our processing area do their best in order to send your winnings, we apologize for what this issue may have caused  
 
 
 
 
 
  brandy 01:40:46 pm  
 
 
it just causes me to think that your casino is legit and if i should report it .. it saddens me to such incompetent your casino seems to be  
typo your casino is not legit 01:41:08 pm
 
 
 
 
 
  Evanie 01:42:59 pm  
 
 
We are not a Casino  
We are a promotional website sposored by VirtualSpree 01:43:41 pm
 
 
 
 
 
  brandy 01:43:42 pm  
 
 
online gaming site  
well which ever you guys are it still does not change that certain people are not doing there job 01:45:22 pm
 
 
 
 
 
  Evanie 01:47:00 pm  
 
 
Brandy, as soon as we have any updates we will immediately let you know  
 
 
 
 
 
  brandy 01:47:25 pm  
 
 
ok thank you Evanie have a nice day  
 
 
 
 
 
  Evanie 01:47:48 pm  
 
 
Have a nice day, too  
Brandy  
 
 
 
 
 
  Duration: 55m 53s
 
  Chat started on: secure.livec...NAJSLHBD%253A20170106%253A3%257CMYKRU
 


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