- Report: #1406542
Complaint Review: Clevergirl Brands - Internet
Reported By:
clareprice76 -
Camborne, United Kingdom
Submitted:
Updated:
-
Author Confirmed
Why?
Clevergirl Brands
Internet, USA
Phone:
(855)869-0043
Web:
ilovebadbananas.com or clevergirlbrands.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Clevergirl Brands Badbananas, ilovebadbananas Failed to deliver order. No refund either Internet
I placed an order via an advertisement on Facebook for a colour changing Harry Potter glass for my sister's 40th birthday. My sister is mad about Harry Potter and I though this would be an unusually gift she would love. I am in the UK and paid International postage costs on top of the item cost.
Her birthday wasn't until October so thought I had plenty of time to receive it. I waited and waited for a dispatch confirmation but never received one so I emailed the company in June and asked if they could give me a dispatch time.
I was told that due to high demand, they were behind on orders and would email a dispatch confirmation to me soon. I waited another few weeks and still no email, so I sent another email asking for information. I also went direct to their website and emailed them direct. I also sent a message via their Facebook page.
It is now Mid October and my sister's birthday has been and gone and still I have no order. I asked the company to send me a refund as they hadn't fulfilled my order in time. I was told that they were updating their system and until it was updated, they were unable to issue a refund. This was in August and still I have been issued with no refund and not received any order. I have since contacted them several times but all I get is automated responses to my emails.
