- Report: #56647
Complaint Review: CMS Consolidated Media Services - Atlanta Georgia
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Author Not Confirmed
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CMS Consolidated Media Services
2550 Heritage Court Atlanta, 30339 Georgia, U.S.A.
Phone:
800-367-2921
Web:
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CMS Consolidated Media Services Ripoff swindlers Atlanta Georgia
CMS ripped me off also but I was able to get some of my money back. I, too, started getting the monthly billing of 60 bucks. On the initial call they told me there was no way to cancel my subscription, and that I had to pay the money in full. They also said that I would only have to pay that amoutn for one month.
After receiveing the second months bill(they automatically charged my credit card), I called again. After telling them that I was going to call the state attorney general, they dropped my subscription time and rate in a third.
I couldn't cancel, they said, but they could work with me that way. I still feel like I was ripped off though. I haven't listened to our "taped" conversations, but I supposedly agreed to everything they said. Does anyone know of any way I can cancel everything and get my money back, legally?
Abraham
Jaffrey, New Hampshire
U.S.A.
After receiveing the second months bill(they automatically charged my credit card), I called again. After telling them that I was going to call the state attorney general, they dropped my subscription time and rate in a third.
I couldn't cancel, they said, but they could work with me that way. I still feel like I was ripped off though. I haven't listened to our "taped" conversations, but I supposedly agreed to everything they said. Does anyone know of any way I can cancel everything and get my money back, legally?
Abraham
Jaffrey, New Hampshire
U.S.A.
1 Updates & Rebuttals
Doug
Fairmount,Georgia,
U.S.A.
Think about it, it makes sense.
#2UPDATE Employee
Thu, May 15, 2003
CMS gets orders from several "sales companies" throughout the nation. Because of the high volume of sales from different offices, CMS can not always be aware of what is being said in those sales offices. We honor a cancellation policy. We have someone from our office call the customer back before the order is truly processed. This is a form of protection for BOTH the consumer and the company as well. The very fact of this final call is to make sure the customer wants the package that was sold to them. They have the ability to change it or cancel it if that is what they want. They can even go to a plan with lower payments. We have highly trained customer service reps. Yes, sometimes we may slip up or know exactly how to handle an extreme situation. Any time our customer service reps dont know what to do, the matter comes before me in the front office. A lot of times on a canceled order a customer recieves NSF charges because of an authorization on the credit card. An authorization is just that, it is not a charge. That is when the customer GAVE OUT their own credit card number. Some times we are able to refund those due to the situation. Many times even if we contact the customers bank to get them to release the "hold" caused by the authorization and the bank refuses. Why do the banks refuse. Because they are the ones making money on the account. All those fees go to the bank. Most respectful banks that are concerned with thier good image will drop the hold when we contact them and reimburse the NSF fees automatically. If your bank does not/ maybe you need to switch banks. The non- compliant banks are the one doing the rip-off. They collect NSF fees for fun and profit.
