Connie
Youngstown,#2Author of original report
Sun, June 17, 2007
I received a response for the complaint I filed with the California Attorney General's office. They are telling me that ONE complaint is not a justification for an investigation but that they would keep my complaint on file and "IF additional complaints about the company come to our attention that would indicate an investigation is necessary....then that action will be taken at the appropriate time." SO....here is the case number you can refer to PIU: 140815. Send your complaints to: S. Regaldo Public Inquiry Unit State of California Department of Justice P.O. Box 944255 Sacramento, CA 94244-2550 916-322-3360 or 800-952-5225 A lot of people have to complain so that something will be done.
Jayne
LA Mesa,#3Consumer Suggestion
Fri, January 19, 2007
The customer service line that customers are required to call in order to return the merchandise within the trial period is plays a recording that says that the line is only staffed from 8AM to 4PM PST. There is no way to leave a message, no hold queue and often requires numerous tries to reach anyone. This makes it very difficult to return the program during the trial period. The company's fax number is 619-668-2232 and if you save the transmission verification report from your fax machine will provide proof that you did indeed contact the company within the trial period. This will enable you to have the charge reversed on your credit card by calling your card company. Enough complaints will cause this company to loose the privilege of accepting credit cards and put them out of business. The corporate name for this company is The College Prep Center, Inc. California corporation # C2591798. The agent of process and mailing address listed for them with the state of California is: John Joseph Stuart 8130 La Mesa Blvd #134 La Mesa, CA 91941 This is the address of a mail box company. A representative for the mail box company said that they are not authorized to accept service for the company at this address. (I beleive that this is a violation of CA corporate law.) The actual address that they operate from is: 8270 La Mesa Blvd #708 La Mesa, CA 91941 They operate their business approximately 2 blocks from the offices of the LA Mesa Police Department. You can reach the La Mesa police at 619-667-1400. The phone number listed on their business license from the city of La Mesa is disconnected.