Complaint Review: Colonmed 700 - Glendale California

On Dec. 17, 2008 I signed up for a trial offer of a 15-day supply of colonmed 700 only having to pay s/h. A 15 day trial period is given which includes the shipping and transit period, with the option to cancel and never be billed through auto-pay. I was suppose to receive this product within 3-5 business days as stated in the terms and conditions. I emailed colonmed on 12/25/08 because I had not yet received the product and was told "We are very sorry for the prolonged delay. Due to an overwhelming amount of orders we have been on back order. All order will go out by Friday, most have already been shipped. Thanks for your patience." Since the 15 day trial period included shipping and transit time I waited because according to colonmed my order had not been shipped yet. On Dec. 12 I noticed colonmed had charged me $88.97 for a month's supply of their product, yet I had not even received the free trial bottle and did not receive it until Dec. 13 (which I returned to colonmed). I never received the 30-day supply, however, they proceeded to take my money.

According to Colonmed700's TERMS AND CONDITIONS:"The trial offer is designed to display the quality and effectiveness of the ColonMed700 product. This gives you the opportunity to try a 15 day supply FREE (just pay shipping and handling) so you can come to a decision for yourself if this is the right product for you."

I never had an opportunity to try a trial 15 day supply and come to a decision of whether or not this product was right for me because I did not receive this product until almost a month after I ordered it and by then you had already charged me for a 30-day supply. I am not going to let you take my money like that and not do anything to get it back. I WANT A REFUND!!!!. You breached your terms and conditions not me. If the terms and conditions include shipping and transit time, why did I receive the trial bottle on Dec. 13 instead of within the 3-5 business days as stated in your terms and conditions. And why was my 15 day trial period not extended due to an error caused by colonmed. If I would have received the product within the 3-5 business days I would had the opportunity to try your product as well as cancel if I was not satisfied. Every time I contacted customer support I was told to read the terms and conditions, however, the terms and conditions seem to contradict the way you conducted business with me. The terms and conditions is the catch: You are suppose to cancel the account within 15 days from the date you order which includes shipping and transit time and if you don't they automatically charge you $88.97 (including shipping) for a 30-day supply. There is no accommodation for the inconvenience they cause you as well as a breach in their own terms and conditions when they fail to send you a product with in 3-5 days. I am confused about the shipping and transit time being included in the 15-day trial period, especially when the shipping and transit time takes almost 30 days rather than 3-5 days as stated in their terms and conditions.

UW

Dallas, Texas

U.S.A.