- Report: #154697
Complaint Review: Comcast Cable - Saint Clair Shores Michigan
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Comcast Cable
27600 Jefferson Circle Drive Saint Clair Shores, 48081 Michigan, U.S.A.
Phone:
586-445-5200
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Comcast Cable Promotional Scam RIPOFF Saint Clair Shores Michigan
A warning to other consumers regarding promotions through Comcast. We were recently offered a $16.99 promotion ending July 31, 2005 for Free HBO and Cable w/DVR for 18 months. Wow we thought! That's a great deal! We'll give it a shot.
Like idiots we signed up and. Yep, you guessed it folks, the bill comes and it's $46.99 a month!!
Here's the kicker. We are told by Comcast's rep that they "never offered a promotion of this sort" That's it!!! End of story. It seems we're liars, so screw us, we're paying the $46.99 a month rain or shine!!!
So look out folks! There's a mad mailman out there somewhere printing up false coupons from Comcast and mailing them to unsuspecting customers (oops! - make that victims). Our neighbors got them too - so it must be a hell of printing operation he's got going. (That's sarcasm in case anyone is wondering.)
What's a consumer to do? After the very frustrating phone call, we sent a complaint to Comcast via email. We all know where that's going to get us-- absolutely nowhere.
Don't you just love it!!!
Todd
st clair shores, Michigan
U.S.A.
Like idiots we signed up and. Yep, you guessed it folks, the bill comes and it's $46.99 a month!!
Here's the kicker. We are told by Comcast's rep that they "never offered a promotion of this sort" That's it!!! End of story. It seems we're liars, so screw us, we're paying the $46.99 a month rain or shine!!!
So look out folks! There's a mad mailman out there somewhere printing up false coupons from Comcast and mailing them to unsuspecting customers (oops! - make that victims). Our neighbors got them too - so it must be a hell of printing operation he's got going. (That's sarcasm in case anyone is wondering.)
What's a consumer to do? After the very frustrating phone call, we sent a complaint to Comcast via email. We all know where that's going to get us-- absolutely nowhere.
Don't you just love it!!!
Todd
st clair shores, Michigan
U.S.A.
2 Updates & Rebuttals
Jennifer
Antioch,California,
U.S.A.
Different CS reps say different things!!!
#2Consumer Suggestion
Wed, August 24, 2005
I had an experience with Comcast where they disconnected our internet for nonpayment. (Even though my bill said it was not yet due. but that is another story) I asked the guy how much I needed to pay and he said $170 to get it turned back on. I called the next day to make a payment, and I asked how much to have the service turned back on and THAT guy told me, $35. I also had an experience where my husband made a payment on the bill, not knowing that I already had done it. He called and asked them to credit the money back to his debit card, and they said they WOULD. They didn't. It showed on the next statement, two identical payments, made consecutively. In short, I think the company is not very organized, and I suggest that if you talk to a rep and are not satisfied, call back and talk to a different rep. (And they wonder why they are losing so many customers to satellite!?)
Jill
University Place,Washington,
U.S.A.
Comcast is an unique company!
#3Consumer Suggestion
Wed, August 24, 2005
I have had comcast for a few years now. I hate them, and love the service. Everytime I have a problem I call customer service, and if I am not satisfied then I will call their retention department. There is where I get most of my demands met. If you call and on the automated menu indicate that you want to down grade your service and tell them why, they will listen and fix the issue. Keep in mind that there is ALWAYS someone higher than the CS you might be talking to. Just stick to your guns. I would not doubt they are working those deals because we have got numerous and they are dirt cheap. Of course, I have horror stories of that place, but the cable service, really the DVR is why I stay. In closing, STICK TO YOUR GUNS!
