- Report: #1044808
Complaint Review: Comcast - Fairfield California
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Author Confirmed
Why?
Comcast
Fairfield CA Fairfield, 94533 California, United States of America
Phone:
Web:
Comcast.com
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Comcast Techzilla, Saveology, 3rd Party, Fraud Fairfield, California
New residents to Fairfield, CA Travis AFB. My wife called who she thought was Comcast but ended up reaching a company called Techzilla aka Saveology who conducted the call in a way that would make you believe you were speaking to a Comcast agent. They spoke about special pricing on packages and the like. They then ask you of you already have your own equipment. They then offer you equipment for $199 and tell you in 18 weeks you will receive a rebate She must have googled "comcast" and the link she chose was a fraud site. I am researching her history now to find the exact url. I called Techzilla aka Saveology at 877-713-5405 and spoke to one agent who was rude and asked for a supervisor who's name was Shawn #17587. I asked him to pick up this equipment via UPS call tag. He refused. He told me it does not work that way. I told him I did not order this equipment and had no need for it. He told me I would have to ship it back to them at my expense. I told him I would contest the charge with my bank and he said he has the recording of us ordering it etc. Complete bull. I spent an hour getting to the bottom of this and confirming this is not an authorized 3rd party of comcast. I will be calling the Comcast headquarters on Monday to advise them of the situation.
2 Updates & Rebuttals
neo727
Fairfield,California,
Confirmation Saveology Authorized 3rd Party
#2Author of original report
Sat, April 27, 2013
I spoke to someone from Comcast today, he called me after I contacted Executive Customer Service. He acknowledged Saveology is an authorized 3rd Party. He also confirmed selling equipment is what they do. He continued to make excuses for them even after I explained the way they midrepresented themselves and how they slammed our credit card. I recorded the call and when I told him he freaked out. Then I asked him see you recording me? I.will listen to the call and pick out the highlights and post.
I am still not satisfied and want to speak to someone.in some authority at Comcast.
neo727
Fairfield,California,
This site has a problem. My report, cannot edit.
#3Author of original report
Thu, April 25, 2013
Upon logging in to this site to follow up I cannot access this report.
I got several calls today from Techzilla / Saveology but as I was at work I did not answer them. I did however call the number from my work phone just to see who it was calling. It was a 954 area code and I had determined that was the same area code of Saveology.
Company information: Principal: Mr. Bension Aboud (President/Owner)Customer Contact: Ms. Sujey Ruiz (CS Manager)Ms. Sarah Kahn (Senior Manager Customer Relations)Customer Service Manager
Alternate Business NamesBuyComcast.com, BuyTimeWarnerCable.com, Elephant Group Inc, The, Home Club Satelite Services, Liberty Home Protection, Satellite Sales, Saveology Tech, Saveologynetwork, LLC
Saveology.com, LLC (Headquarters)Find a LocationPhone: (954) 657-9600Fax: (954) 733-1996View Additional Phone Numbers5259 Coconut Creek Parkway, Margate, FL 33063-3962http://www.saveology.com
When I called someone simply answered "This is Jeff". I hung up as I planned on calling back when I was on lunch.
I called at lunch and a different person angain answered the phone loosely, "Hello?" I then said "I am returning a call I got from this number". CLICK! He hung up. I called back immediately and it rang 4 times before a woman answered "Good Morning". I again explained I was returning a call from this number 954-691-9599. SHe asked if I knew who would be calling me and I said "no". "What company is this?" She said they were a call center based in Jamaica. Hmm Jamaica with a 954 area code? I then asked what kind of business and she then said Saveology. I told her I did not know a Saveology and she then told me to disregard the call.
Just after getting home I did get a from the same 954-691-9599 from a man named Drew who apologized for the whole situation. He did not have a Jamaican accent. I said he listened to my first call and told me he would refund the 199 charge. I then asked him if he was going to refund the additional $9.99 that we were charged just yesterday for "Tech Service"? He looked it up and said he would refund that as well. Ironically there is still another $9.99 charge on my account I have to research debited the same day. This is supposedly to a charity. We made no such donation. I bet it is more fraud.
Drew was professional and calm as I asked him if he had ever Goggled his company?
He told me to keep the equipment and I could "give it as a gift" as if...
I plan on contacting Comcast's corporate office to report the whole incident to their "Executive Customer Service Dept". I have plenty of information compiled to assist them in keeping this from happening in the future.
http://www.ripoffreport.com/saveology-comcast/cable-companies/saveology-comcast-dishonest-a-8b0fa.htm
http://www.saveologyhomeservices.com/rebate/comcast.aspx
