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  • Report:  #177521

Complaint Review: Comcast - Pottstown Pennsylvania

Reported By:
- Phoenixville, Pennsylvania,
Submitted:
Updated:

Comcast
190 Shoemaker Rd Pottstown, 19464 Pennsylvania, U.S.A.
Phone:
888-266-2278
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
Comcast Cable TV holds the cable TV services franchise for my area in suburban Philadelphia. They recently served notice that beginning on March 1 2006 you will no longer be able to receive HBO without the use of a digital converter box. One box is free for a year but will be $4.95 thereafter. If you have 4 TVs in the house you will need to pay for the other 3 boxes. So at the end of the year I will need to pay 4 x $4.95 or $19.80 additional. Paying to watch HBO in the bedrooms at home will more than double the cost. Outrageous! I wonder if HBO knows about this or if it is Comcast acting alone. Is this happening elsewhere in the country? I know that Comcast did a fiber/digital build-out in my area last year and I would bet big money that their revenue goals for digital were not met. So they've decided to rape HBO subscribers one week before their most popular show, The Sopranos, returns. The marketing manager can then point to the tremendous increase in digital revenue. Brilliant!

Gerald

Phoenixville, Pennsylvania
U.S.A.


6 Updates & Rebuttals

Troy

Muncie,
Indiana,
U.S.A.
I am a communications tech for Comcast in Indiana

#2UPDATE Employee

Thu, April 06, 2006

And I believe Ken works for Direct tv in Pennsylvania anyway, Its not comcast trying to get more money out of you we upgraded the system I work in over 4 years ago to digital and we always got asked that question the reason we do these upgrades is to get the customer a better product and you get like 10 or 12 HBO channels for the price of one. The Digital service gives you a better picture on the digital channels, and is more realiable than SAT services. But if you don't beleive that just try it out for yourself, but I wouldn't sign one of thoughs contracts. If you do go with a SAT service get one that will let you subscribe without a contract like cable does. Sorry I got of the subject, like the other post said everything will be digital in the next few years and you would of eventually had to get a box anyway, if you do not have a digital capable tv. Also if you wouldn't watch the digital in all four rooms you do not have to have four boxes, just get the digital converters installed in the rooms you wish to watch HBO in. If you have four old analog converter boxes probably sigma ones, then the extra cost per month after a year shouldn't be all that mutch more, but I will assume that you only had one HBO channel with no converter box and it was descrambled with a positive trap at the pole connection. Well hope them might help explain what you wanted to know.


Ken

Phila,
Pennsylvania,
U.S.A.
Digital

#3Consumer Suggestion

Sun, February 26, 2006

I use to be a Comcast customer. Left them in 1998 for Directv. All digital all the time, better picture, better sound. And, more important, don't have to deal with their retarded people on the phone. DTV people, actually fairly decent. And don;t have to face rate increases each and every year.


Ken

Phila,
Pennsylvania,
U.S.A.
Digital

#4Consumer Suggestion

Sun, February 26, 2006

I use to be a Comcast customer. Left them in 1998 for Directv. All digital all the time, better picture, better sound. And, more important, don't have to deal with their retarded people on the phone. DTV people, actually fairly decent. And don;t have to face rate increases each and every year.


Ken

Phila,
Pennsylvania,
U.S.A.
Digital

#5Consumer Suggestion

Sun, February 26, 2006

I use to be a Comcast customer. Left them in 1998 for Directv. All digital all the time, better picture, better sound. And, more important, don't have to deal with their retarded people on the phone. DTV people, actually fairly decent. And don;t have to face rate increases each and every year.


Jenifer

Portland,
Oregon,
U.S.A.
Been like that here for years!

#6Consumer Suggestion

Wed, February 22, 2006

I live in Oregon. I cannot get ANY movie channels here without a converter box...however, usually if you order digital cable here, you do get the use of one receiver free per month. From what they explained to me, they upgraded their systems and can no longer send a signal to supply you with 'pay' channels except through a digital converter box...I don't even have digital cable anymore though---for some reason, I just thought it asinine to spend $70 a month to watch television....


Scott

Londonderry,
New Hampshire,
U.S.A.
All Cable will go All Digital soon

#7Consumer Comment

Wed, February 22, 2006

This needs to be clearer. Right now you can get TVs (digital) that are "cable card" ready and can accept HBO without a digital box. I assume you are watching HBO's analog feed and for that you should have a small analog box for your TV already because HBO is scrambled and needs some type of descrambler. But regardless, remember there was a government mandate that all channels be delivered in digital format, at first I thought the cutoff year was 2007 but now I think it is bumped back. So unless you have a TV that is digital you will need a box anyway, someday. Actaully TV stations and cable companies are fighting to push this date back because it is expensive to broadcast in all digital, as you said it requires many boxes which are in short supply, etc... But once everything goes digital then cable companies will have to provide just as many boxes as satellite companies do. So it is slowly happening everywhere. HBO was removed from analogue over a year ago in my area.

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