Kris
BAKERSFIELD,#2Author of original report
Thu, February 19, 2004
first off the paperwork with the notebook said to contact compaq for help and support so i did as the papers that were included with the notebook said untill i got tired of chasing my tail trying all of compaqs fix it schemes . second i had the notebook for a total of 16 days not 3 months like you said above . and before the 16 days if you read my note about the problems i did ask where do i return this to before the 14 days were up . and i am sorry if it offends you on me saying that it looks like a scam but by the first responce from best buy about not accepting the return even thoe i gave them the info about contacting compaq it looked as if it was a scam . furthermore you said something about refusing geting the notebook fixed is bullshit there was never any oh bring it in to get it serviced and fixed . so do not say i refused to get it fixed i tried everything i could hopeing to be able to get it fixed . and you changing the story around on this makes it look even more like a scam that you are trying to cover your a*s.so thank you verry much for reassuring me that my assumptions were correct .
Not
Tucson,#3UPDATE EX-employee responds
Thu, February 19, 2004
first off i would just like to state that best buy clearly states on the receipt that there is a 14 day return policy on the notebook. second off that is a problem with the notebook and to hold best buy responsible for a notebook that is 3 months old is simply ludacris. that is why we offer a 3 year service plan on the notebook. by declining this service you are saying that you would like to deal with the manufacturer. simple as that. if you are going to admonish a company make sure you put the facts in correctly. finally, you will only be charged a restocking fee if there was no defect