Myranda
Fort Worth,#2UPDATE EX-employee responds
Mon, October 09, 2006
As far as taxes people need to realize that individual checks are NOT cut to pay taxes...These checks range anywhere from 20,000 dollars to 5.5 million dollars so they are hard to just stop payment on...There is a lot of research and time involved when locating an issue on taxes when they don't get paid. How does it come that they don't get paid? The tax assessor didn't send in the bill when the check was issued for that county...Tax assessors download information in batches. Now, once the problem has been identified there are specific people in the tax department that take care of the issues...You should have had someone to follow up with on this complaint because a tax problem usually takes about 3 months to resolve...The tax assessor doesn't like speaking to mortgage companies anymore than homeowners...So, it takes time to get it resolved. With Countrywide stating you had to pay the late fees on the taxes you should have asked to speak with a supervisor on that one...It is not Countrywides custom to make homeowners pay for late fees on taxes...That is something that is handled between Countrywide and the tax assessor. And your other complaint, if a name does not show on the NOTE or the DEED of Trust then its a matter of privacy of who they speak to over the phone...You should honestly be glad they took this step even though its a hassle because there are people out there just waiting to get ahold of homeowner information that some customer service person will give them. To keep that from happening in the future, advise who you want to speak on behalf of the account and ask them to please document the information.. If your loan is still with Countrywide you can always ask what section that information was put in so people can refer back to it for future information.