Complaint Review: Credit Solutions Of America CS CSA - Addison Texas

SPECIAL UPDATE: April 14 2011: Credit Solutions of America remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Credit Solutions of America is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Credit Solutions of America has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.

Over time and since becoming a member, Credit Solutions of America has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Credit Solutions of America remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

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Rip-off Report Investigation:

Credit Solutions gets a POSITIVE RATING in customer support from the Rip-off Report. They are continuing to show their constant commitment to provide excellent customer service. Credit Solutions has done everything in their power to make sure that all their customers are happy, and continue to resolve any possible issues that could arise. Credit Solutions contacted us to resolve any issues and mostly misunderstandings being posted by former employees who had been let go from the company due to lack of performance. With over 750 employees and nearly 70,000 clients in a constantly changing and often difficult business, Credit Solutions is bound to be the subject of complaints.

Rip-off Report's investigation found that most complaints had already been resolved, and in many cases it was just a misunderstanding, but more importantly also found that Credit Solutions was prompt to make things right. Credit Solutions went above and beyond with their 100% satisfaction guarantee to provide help to almost 70,000 families get out of debt. Credit Solutions is committed to resolving complaints quickly and doing everything possible to satisfy its clients. It also takes appropriate action against any of its representatives who are found to have conducted themselves in a less than perfect manner and rewards employees who give service above and beyond to their clients We believe that the number of complaints against this company, whether through the Internet or other channels, is very small when put into the context of its size and the nature of their business. Most debt settlement companies would never commit themselves like Credit Solutions has to the Rip-off Report Corporate Advocacy Program. They are a unique shining example of commitment to the customer in their field of work. Read our investigative report and Credit Solutions of America 100% commitment to customer satisfaction.

Read more about Credit Solutions of America and their commitment to total customer satisfaction. Consumers doing business with members of the Corporate Advocacy Program can feel confident and safe when using a members product or services.

Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

===================== NOW TO THE ORIGIONAL REPORT THAT WAS FILED

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Credit Solutions Of America, CS, CSA dishonest w/clients, ripoff for clients, very unprofessional Addison Texas

I worked for CS for 6 months; my first day of employment was 11/27/2007. When I first interviewed there, it seemed like the perfect company to be a part of. I was always told "if you are not good at one position, we'll find a department to put you in."

The first day of employment w/CS, I checked the box that asks if you had a disability. Six weeks went by and I was never contacted by HR in regards to my disability. I contacted the HR department to see if any information was needed. More days went by, and I was told that I had until, March 31,2007, to get certain information from my doctor. There seemed to be a since of urgency at that time. By the time I was told to bring in certain documents, I had missed a number of days and was written up by my manager and supervisor in Support Services..

While working there, I was a member of the Support Services department, which settles accounts for clients who has received arbitrations and/or summons. The department was very stressful at the end. The call volume was high and the manpower was low. I turned in a request for vacation time when I was still working I missed the last week of March 2007 and returned to work on April 17. I had a doctor's appointment on April 18th, and my doctor took me off work again until May 2. Before missing five weeks, I turned in my request for vacation time in the month of June. I never heard back from anyone.

When I returned to work May 2nd, and reported to my new manager's office, I saw suspicious activities between 2 employees. I mentioned what I saw to a few of my co-workers but never to the employees that I saw. I missed a number of days in my new department due to my illness, but always had a note from my doctor. I made my department manager aware that Settlement 1 was still too stressful and nothing was done. He told me to wait until I got my "report card" in June (a monthly review). That never happened, I was terminated. For the other person, well a new position was created for him. Did I mention our ethnic backgrounds were different? While working in Settlement 1, I also turned in another request for vacation time in June. I never heard anything back once again. I also mentioned to my manager that I had jury duty June 15, and I would bring the summons for him to make a copy. He told me not to worry about bringing a copy. I could not understand why I was not to worry about bringing documents to support that I would have jury duty.

There were rumors around the office that I was going to be "written up" about what I saw between the two employees. But neither members of HR nor management ever contacted me. So, I contacted the head of HR myself and was told that she was investigating the issue, however, I still was never contacted.

May 31, I missed work due to my illness and went to the doctor. While I was waiting to be seen by the doctor, there was a phone call on my cell phone that I did not recognize...I did not answer that call. After seeing the doctor, I was in route home and a call came through from what appeared to be the same number. I answered the call and it was the head of HR who conference the director of settlement in and I was termininated for a poor performance for the last 90 days of that date. However, I missed five weeks of those 90 days.

I would not advise anyone seeking employment to work for CS and anyone seeking relief from debt to contact CS. CS is not concerned about the well beings of their employees nor their clients. There were at least two of us there were very stressed with the department. We both were moved to settlement 1 on May 2nd. The only difference between Settlement 1 and Support Services is that one would assist with legal issues and the other one did not. When the clients fax their info to CS, they receive a generic email from the client services department saying someone will contact them in a few days. Well, the clients are never contacted, and some end up with their wages garnished, a lien placed against their home and/or property and/or a levy on their checking and/or savings account(s).

There were some accounts that were never looked at by CS after the client enrolled in the program until the client(s) called w/concerns about litigation issues.

I was always bothered by the way the client's accounts were/were not taken care of. But what could I do, I needed a job and my medical benefits.

Now, everything is clear, CS did not need a copy of my summons for jury duty or CS did respond to my vacation request, because it was always in their plan to terminate me.

Nkechi Dallas, Texas
U.S.A.