- Report: #1235408
Complaint Review: Cricket Wireless - Atlanta Georgia
Reported By:
chuckeymonkey -
Mechanicsburg, Pennsylvania, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Cricket Wireless
575 Morosgo Dr NE Atlanta, 30324 Georgia, USA
Phone:
1-800-274-2538
Web:
cricketwireless.com
Categories:
Business Rating:
(0)
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Cricket Wireless Company has stole money and breached TOS Atlanta Georgia
I had receiving service from Cricket Wireless for several years with no issue. In March of 2015 I stopped receiving phone calls, friends and family that tried calling me received a message saying my account was not in service.
Over the course of 2-3 months I made over 20 calls to the company and received responses ranging from "everything is fine with your account" to "your phone is the problem" to "we can't help you" to simply hanging up.
During this time money was automatically being withdrawn from my account for auto-pay; I lived with it because I kept being assured that I would have my issue resolved within 48 hours. That 48 hours turned into more than 2160 hours.
Tired on relying on incompetent tech support, I set out to fix the issue myself. I discovered that Cricket had actually lost my phone number and sent it back to TMobile (It hasnt been a TMobile number for ~15 years). So I paid for service that the company was unable to perform because THEY LOST my phone number, and they refuse to give me my money back.
They offered to credit a small portion to my Cricket account, which is useless because I have no intention staying with this company. I want the money back on my credit card, not my account. I tried several times to get this accomplished to no avail. The foriegn customer service people had a hard time grasping the situation, the "accounting department" threatened me with the Terms of Service (which is a joke, since the breached the TOS first), and other managers either hung up on me or said they would call back, but didn't.
This is, of course, the simplified version. The detailed version includes more then 20 hours of my work, personal and family time ruined because no one would believe I had an issue, were unwilling to admint they caused the issue, and still refuse to give me my money back. I patiently gave Cricket numberous opportunities to redeem themselves, and told them I would write this report if they were uncoopportive or unresponive (they chose the latter).
If you are concidering using Cricket Wireless for your phone services, CHANGE YOUR MIND. The money savings is not worth the headache of dealing with the company!
