- Report: #1226508
Complaint Review: Cricket Wireless - Nationwide
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Author Not Confirmed
Why?
Cricket Wireless
Nationwide, USA
Phone:
210-821-4105
Web:
cricketwireless.com
Categories:
Business Rating:
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Cricket Wireless AT&T CRICKET JUST GIVES THE RUN AROUND Austin Texas Nationwide
Ever since i purchase my phone from Cricket i've had issues. I've had issues with my internet and data storage. I never have a good internet connection unless i'm connected to wifi. Even when i'm connected to wifi Cricket still drains my data and all of my data is gone after a couple of days. I've called in about this issue for about 6 months now and all Cricket does is put trouble ticket after trouble ticket in, and no one will ever returns my calls. The only solution Cricket can give me is to pay for more data or send my phone in to get checked. Crickets Warranty department is not designed to help customers but to create more income for the company. The warranty departments solution was to pay $300 for replacement phone while they check my current phone or just send the phone in and be without service for 10 days. When I asked if my $300 would be refunded back to me they said it would be credited towards my account. So after selling me a defective phone, Cricket wants me to give them another $300 for them to trouble shoot my phone. Or i can't talk to anyone for 10 business days. These are two horrible solutions. And these are solutions every customer faces if there's something wrong with your phone. I hate the mutli million companies sell defective products and then ask for more money to fix them. Between the defective phones, unreliable service, and HORRIBLE customer service, Cricket Wireless is a joke. Just another crooked company with good marketing. This company has tons of problems but no solutions.
