- Report: #912431
Complaint Review: Crow & HJS Design - Sleepy Hollow New York
Reported By:
lash -
Slayton, Minnesota, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Crow & HJS Design
83 Raafenberg Road Sleepy Hollow, 10591 New York, United States of America
Phone:
914.734.8410
Web:
www.CollectorsResources.com
Categories:
Business Rating:
(0)
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Crow & HJS Design Hans J. Schindhelm Don't Even Think About Contacting This Individual Sleepy Hollow, New York
I chose this person to repair my Hummel figurine as well as a Florence ceramic and was informed that it would take 10-11 months. I had to prepay.
I was asked to be patient when they were victims of the 2011 flood.
Now, it has been over 2 years, and I get no response by phone or email.
I was asked to be patient when they were victims of the 2011 flood.
Now, it has been over 2 years, and I get no response by phone or email.
2 Updates & Rebuttals
lash
Slayton,Minnesota,
United States of America
No repairs received
#2Author of original report
Wed, August 29, 2012
I was told that my porcelain repairs had been returned to me. I have not received them.
CROW Inc.
Sleepy Hollow,New York,
United States of America
Items Finished & Returned
#3REBUTTAL Owner of company
Wed, August 22, 2012
The items in question were finally repaired and returned to it's owner...
as previously explained to our client the company was a victim of flooding which destroyed equipment including computers and phone systems and damaged the studio... luckily none of the orders were affected...
this unfortunate event disturbed the company's work schedule delaying all orders in the system... we are up and running again and are working to catch up with the current backlog... since the computers were lost we are working now to re-enter them into the new computers based on the paperwork backups we have for each order...
I sincerely hope that this clears up any confusion that may excist with our clientele... thank you for your patience and understanding!
Sincerely,
Hans H. Schindhelm
Master Restorer
