Complaint Review: CTOption - Internet

Hi Ripoff Report Team!......   I just joined you today after a friend strongly recommended you. My basic complaint is as follows -

This involves the UK based binary option broker - CTOption I deposited US$250.00 with them when they said my funds could "be withdrawn at any time" and "just like a bank".  Perhaps they are not happy that I managed to increase the funds from US$250.00 to US342.19 within a few days. 

They are now claiming that I have insufficient funds when I applied to withdraw US$250.00 from them. When I asked about the status of the withdrawal they simply do not reply in spite of many emails to them. Meanwhile, their website still shows that I have US$ 342.19 with them until now.

Yesterday (12/3/2016 @ approx 8.30pm.), I received a phone call from a Ctoption lady agent and she said I should not report to the FCA and that we can resolve the matter ourselves. However, when I asked about the status of my US$250.00 withdrawal request she was very evasive and did not provide any helpful info.  Instead, she went on to advise me to deposit more funds to make more money by increasing my turnover!  At this stage I had to hang up on her.

I am beginning to believe that Ctoptions is running some sort of 'ponzi' scheme At the risk of boring you, I have included my last 3 emails and some other info below for your information and attention .-

Best regards,

Shamy 

(((REDACTED)))yahoo.com

13/3/2016 @ 1935 hr

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[email protected]

Dr. Rudolph Smith

CEO

CTOption

About CTOption

Welcome to CTOption.com Binary Options company.

Tel : +44-203-519-2322

InfiniCore Ltd. The Jaycees Building, Stoney Ground, Kingstown, Saint Vincent and The Grenadines

CTOption is a leading binary options trading platform and investment brokerage firm, operating in over 90 countries around the world.

My Emails to Ctoption -

Hi! ..... Could you let me have Dr.S.Rudolphs' email address.

Before proceeding further and causing unfair effect on your reputation, I would like to inform him of what we are likely

to do but basically, your accounts manager is ignoring my emails asking the status of my withdrawal and having the server

claim that I have insufficient funds ..... this amounts to fraud since I have substantially more funds than the amount

in the withdrawal request. I am attaching below my last 3 emails to your accounts manager

which she has totally ignored for your attention in case you are unaware of the situation.....

Thank you.

Best regards,

Shamy 

(((REDACTED)))

12/3/2016 @ 1934hr

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Attn Of: Nicole Schuster,

Accounts Manager, Ctoption

This is to inform you that I am being left with no alternative but to report you to the 'FCA-UK' as

I have been advised to by my lawyer. If you believe you can simply get away by ignoring

my emails regarding my fund withdrawal, you are sadly mistaken.

Your claim that we have insufficient funds is fraud as my credit balance is substantially in excess of

the withdrawal request. To refresh your memory, I am including my last two emails to you below.

Thank you

Shamy D

(((REDACTED)))

12/3/2016 @ 1538hr

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Hello Nicole! .... I wrote to you a day ago and you have yet rplied

to let me know the status of my withdrawal.

as, you are the Senior Account Manage,  I would appreciate an early reply

Thanks

Best regards,

Shamy D

(((REDACTED)))

12/3/2016 @ 0403hr

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Hi Nicole! ..... I applied for a US$ 250.00 withdrawal to my credit card

but have heard nothing from you. So I just checked a d tried to resubmit

the withdrawal but your system says "There are not enough funds to 

withdraw in your account" 

Do let me know the status of my withdrawal or should I apply to withdraw

all my funds ( US$342.19 ) instead of US$ 250.00?

Early response appreciated.

Best regards,

Shamy D

(((REDACTED)))

11/3/2016 @ 0503 GMT

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