Randy
Plano,#2UPDATE Employee
Thu, December 08, 2005
We found your report today, December 8, 2005 and interviewed the lead maintenance technician. He states that the affected 2x4s were replaced prior to repairing the sheetrock and that the damage to the 2x4s was caused by ants not termites. Additionally, the exterminator with whom we contract, treated yours and one other building for carpenter ants. Your bathtub should not have peeled after being resurfaced. Lead maintenace stated that the contractor's job was defective and that it was redone. If you know these to be false please report it immediately to the leasing office or fax or email: 972-769-2004, [email protected]. As to the water, sewer and gas bill; over the past year the water/sewer rate charged by the City of Houston has increased over 15% and the natural gas rate charged by Centerpoint has increased over 58%. These bills are allocated to all apartments whether occupied or vacant even though vacant apartments do not consume either of these utilities. We pay the allocated portion for vacant apartments as well the amount for common areas. This method is one of the prescribed methods under Texas law. A resident may review the actual water, sewer and gas bills at any time. We have limited control over utility consumption and no control over rates. It appears as though there was a sewage backup, which unfortunately happens without notice. We apologize for the inconvenience, but more importantly was it corrected? To our knowledge it was. No one is trying to dodge anyone; unfortunately telephone calls to not always get routed to the proper place, use the fax and the email as well as the telephone. Thank you, Dalcor