Db Consultant
Watauga,#2UPDATE Employee
Wed, March 19, 2008
It is appalling to me that any David's would take a dress out of alterations to sell it to another bride. It would be an inexperienced consultant just trying to make a sale. I cannot BELIEVE she could be so stupid. As for the after hours vendor's comment, David's Bridal is first and foremost an off-the-rack store and so, of course, we make every effort to sell dresses off the rack before ordering a different one. NO dresses in our stores are "used" and any wear and tear is due to brides trying on the dress just the same as you would find in any off-the-rack department store. The David's Difference is that we will make every effort to 100% restore a gown if there is any wear at no additional charge. If we look for a dress that has been mailed in, it is not from another store, it is from the warehouse and has never been tried on before. And NEVER under ANY circumstances would a dress be taken from alterations in our store. Obviously, in your case ma'am, you are definitely the victim. A consultant SOLD your dress to someone else. I'm still in shock. I do agree that your money should be refunded if they can't find a dress in great condition for you in time for your wedding, however, I don't agree you should be refunded AND keep the dress if that's what you're assuming. You either want the dress...or you don't. Right? I'm embarrassed that you would be given so much trouble after they were sneaking around trying to switch dresses on you. This would never happen in my store.
Db Consultant
Watauga,#3UPDATE Employee
Wed, March 19, 2008
It is appalling to me that any David's would take a dress out of alterations to sell it to another bride. It would be an inexperienced consultant just trying to make a sale. I cannot BELIEVE she could be so stupid. As for the after hours vendor's comment, David's Bridal is first and foremost an off-the-rack store and so, of course, we make every effort to sell dresses off the rack before ordering a different one. NO dresses in our stores are "used" and any wear and tear is due to brides trying on the dress just the same as you would find in any off-the-rack department store. The David's Difference is that we will make every effort to 100% restore a gown if there is any wear at no additional charge. If we look for a dress that has been mailed in, it is not from another store, it is from the warehouse and has never been tried on before. And NEVER under ANY circumstances would a dress be taken from alterations in our store. Obviously, in your case ma'am, you are definitely the victim. A consultant SOLD your dress to someone else. I'm still in shock. I do agree that your money should be refunded if they can't find a dress in great condition for you in time for your wedding, however, I don't agree you should be refunded AND keep the dress if that's what you're assuming. You either want the dress...or you don't. Right? I'm embarrassed that you would be given so much trouble after they were sneaking around trying to switch dresses on you. This would never happen in my store.
Anonymous
Slidell,#4UPDATE Employee
Wed, May 03, 2006
I do currently work for David's Bridal, and i want to be honest with you. I have seen some great stores in our chain and i have seen some bad ones. I am proud to say that i work for a great one. I am sorry about your bad experience with our company. My advise is to actually call the corporate hotline because letter writting is pointless that i have seen. I have been to so many retail stores and i have had bad service or things have been messed up but in the long run everything works out some how, even if u dont get what u want from that store. I would have suggested that store try to locate the gown from another store and get it sent over asap in time for your wedding. It is possible because i am always getting my bides their gowns even if we are in the tightest situations. Like i say to all of my brides, it is your day , u tell me what u want and i will get it for u. Again i am sorry for your experience.
Sarah
Cincinnati,#5UPDATE EX-employee responds
Wed, June 30, 2004
I have worked for David's Bridal, and our policy was if a dress is sold, it's sold. My big question is why didn't you (or they) call another David's to see if they could ship the dress? The dresses are all off the rack, and every store should have the same dresses. Unless it was a special order, a new dress could have been found, overnighted, and the problem could have been avoided. Also, it only takes about 20 minutes to clean and press your dress if there is nothing that needs to be fixed. I have told customers 'alterations is busy, it will be just a moment' while they clean and press. I am now a wedding planner, and use Davids with some of my small budget weddings. I have yet to have a problem with them, even going to another branch. I've even had my consultant call over 30 branches to find a specific dress. I'm sorry you had such a bad experience, but a little homework and chutzpah and the situation could have been avoided. By the way, according to the website, there are two David's in Phoenix.
Stacey
Huntsville,#6UPDATE EX-employee responds
Wed, June 30, 2004
I am a former employee of Afterhours which is associated with David's Bridal where I worked as a vendor. The act of switching dresses is used quite frequently so is the cohersion of lying to customers stating that "a sale will be endin gtomorrow and you have to but it today" and knowing very well that that is a lie. I am aware of them on numerous occasions swaping dresses if a bride wants to purchase a certain dress and finds a flaw with it, the bridal consultant or manager on duty will look to see if another one in the correct size is in alterations, or if one has arrived through the mail system (when we would have another store send one in) and then replace it with the flawed item. They are horrible people especially since these are usually first time brides and they are so excited that things of this sort never cross their mind.
John
Dickson City,#7Consumer Comment
Thu, April 15, 2004
Don't be sheep! Get some backbone, a lawyer, or take these sleazeball crooks to small claims court and make them clear up your credit report. Stop being a d**n doormat.