- Report: #516328
Complaint Review: Dazzel White Pro - Internet
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Author Confirmed
Why?
Dazzel White Pro
Internet, United States of America
Phone:
Web:
http://www.premiumwhitepro.com/
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Dazzel White Pro Scam offer Internet
I saw an article on the internet about how a single mom discovers teeth whitening for real cheap by combining two products from Premium white. It gave a link and a promotion code that lowers the shipping & handling (about $1.95 with the promo code). I go to the site, enter my address , phone number and email address and it clearly states $1.95 for s/h. When I enter my credit card info and click on submit, I get a bill for $11.90 for a 14 day trial. I call the customer service immediately and after waiting for 5mins, I speak to a rep called 'Albert'. He says there is no refund of s/h though they have not shipped the product. However, he kindly explains that I can return the product within 14 days of receipt and I wont be charged the $87. However, I have to bear costs for shipping/handling. I ask to speak to his manager and he says 'managers dont take calls.' I ask him for an email address to send my complaint and he says there is none. He does give me a mailing address and cancels my 'membership'. Also, he tells me I should have read the terms and conditions, which you cant see unless you scroll all the way down a longggggggggggggg page.
This is such a scam.. They position everything on the website so that a customer doesn't notice any additional charge.. I have done a lot of online purchasing using reputable companies like Sears, Bay and even ebay and I have not been scammed like this before.
If I had not called the customer service rep, I would not have been told about the $87 charge on the product.
I have worked in customer service and I have never seen a case where a manager wont take a call.
I called my credit card company and explained how I got scammed. They told me to call back in 4 business days as the payment will have gone through by then. They will then deal with this through dispute resolution.
This is such a scam.. They position everything on the website so that a customer doesn't notice any additional charge.. I have done a lot of online purchasing using reputable companies like Sears, Bay and even ebay and I have not been scammed like this before.
If I had not called the customer service rep, I would not have been told about the $87 charge on the product.
I have worked in customer service and I have never seen a case where a manager wont take a call.
I called my credit card company and explained how I got scammed. They told me to call back in 4 business days as the payment will have gone through by then. They will then deal with this through dispute resolution.
1 Updates & Rebuttals
Angela
United States of Americadazzle white
#2UPDATE Employee
Fri, January 15, 2010
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
