- Report: #494516
Complaint Review: dazzle smile - Des Moines Iowa
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dazzle smile
3600 Army Post Road Des Moines, 50321 Iowa, United States of America
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dazzle smile Bright Smile, Bright White Dazzle Smile "free samples" aren't free, so watch your credit card and answer the phone when your credit cards' fraud department calls. It's a rip-off! Des Moines, Iowa
I have an AOL email account that I use for junk mail and advertised on my home page was the ad for Dazzle White and Bright Smile. The ad says that Cathy discovered a way to whiten teeth without breaking the bank. My daughter and I had started whitening our teeth up until I lost my job; therefore, the ad was appealing since my daughter wanted whiter teeth for the homecoming dance. We had used opalescence from the dentist, but it can be pricy. I clicked on both ads for Dazzle White and Bright Smile and ordered both samples at $.99 and $1.99 each. Visas fraud department called me to verify the transactions and I authorized both prices. Dazzle White called me four days in a row to tell me they were sending trays, etc. so I could use the product. They also said they wanted to continue sending me whitening gel for a nominal fee. I explained that I had trays from the dentist and since I am not currently employed, I do not want any future products since I have a limited income. On Saturday morning, Visas fraud department called me to tell me that Jun Pure Cleanse charged $79.99 (possibly Bright Smile or Bright White) on my credit card and Dazzle White charged $6.99 during the night. They said they would be recurring charges; therefore, they cancelled my card and are reissuing a new one within two weeks. I called both companies who explained that they automatically enrolled people who order the samples into programs for various products. Jun Pure Cleanse is a colon cleaner-what does the colon cleaner have to do with whiter teeth? I could not get a straight answer from either company as to whether or not there will be anymore charges. Dazzle Whites employee, Bobby-ID #141098 (floor supervisor), said Dazzle White has no managers, or any one to talk to for complaints. And he has a job as a floor supervisor. After Bright White said they would cancel the charges to my credit card and never send me any more products, I received an email from them this morning that gave me instructions on how to cancel my account. This is beginning to look like a nightmare.
2 Updates & Rebuttals
Loude Poyster
United States of AmericaHello,
#2UPDATE Employee
Mon, November 16, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
Patty
Omaha,Nebraska,
USA
Bright Smile, White Smile, Clean Whites are the same company
#3
Mon, September 14, 2009
Clean Whites, White Smiles, and Bright Smiles are all the same.
