- Report: #522422
Complaint Review: DazzleSmilePro and World Club Fitness - New York New York
Reported By:
Duped Again -
Port Tobacco, Maryland, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
DazzleSmilePro and World Club Fitness
545 8th Ave. Suite 401 New York, 10018 New York, United States of America
Phone:
8663893868
Web:
Categories:
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DazzleSmilePro and World Club Fitness Multiple Company Scammers New York, New York
I just got off the phone with customer service for the World Club Fitness. The first question the representative asked was "What is the number you called to reach me?"
This should have been the ultimate "red flag" that I had been scammed.
I had no idea who I had contacted, so I asked who it was I had called. There had been a charge on my credit card for $24.82 by Accessmember. I immediately e-mailed my bank and requested contact information. I asked the customer rep to cancel whatever it was that they had charged me for and I also asked for a refund for my money. I was told that all the terms and conditions were explained when I placed my order for the dazzlewhite. I asked to speak with a supervisor, but I was told by the representative that I did not need to speak with anyone else because she had the authority to handle the call and that she was sorry that my money that was charged could not be refunded.
I then asked for a address that I could send a complaint and she gave me this address:
Credit Report America, 545 8th Ave, Suite 401, New York, NY 10018.
I then Googled World Club Fitness and read a report that there was another company in on the scam as well. So I called the number on the report and I got the same questions from the customer service representative, but she said that that membership had already been cancelled.
What we all should recognize is that when we see some of the websites with testimonials of how great a product is that what we really are seeing is a paid commerical for a product so its always "Buyer Beware" I have learned my lesson on this one.
This should have been the ultimate "red flag" that I had been scammed.
I had no idea who I had contacted, so I asked who it was I had called. There had been a charge on my credit card for $24.82 by Accessmember. I immediately e-mailed my bank and requested contact information. I asked the customer rep to cancel whatever it was that they had charged me for and I also asked for a refund for my money. I was told that all the terms and conditions were explained when I placed my order for the dazzlewhite. I asked to speak with a supervisor, but I was told by the representative that I did not need to speak with anyone else because she had the authority to handle the call and that she was sorry that my money that was charged could not be refunded.
I then asked for a address that I could send a complaint and she gave me this address:
Credit Report America, 545 8th Ave, Suite 401, New York, NY 10018.
I then Googled World Club Fitness and read a report that there was another company in on the scam as well. So I called the number on the report and I got the same questions from the customer service representative, but she said that that membership had already been cancelled.
What we all should recognize is that when we see some of the websites with testimonials of how great a product is that what we really are seeing is a paid commerical for a product so its always "Buyer Beware" I have learned my lesson on this one.
1 Updates & Rebuttals
Katy Campbell
United States of AmericaHello,
#2UPDATE Employee
Mon, November 16, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
