- Report: #1137636
Complaint Review: DealerRater.com - Internet
Reported By:
Reviewer -
Jacksonville, North Carolina,
Submitted:
Updated:
-
Author Confirmed
Why?
DealerRater.com
Internet, USA
Web:
www.dealerrater.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
DealerRater.com My negative review of STEVENSON TOYOTA in JACKSONVILLE, North Carolina was deleted by them after a few minutes! Unknown Internet
The following review was approved and posted, but then a few minuites later has disappeared from their website. I wonder all those 5 star reviews are they really honest?
ONE STAR REVIEW on DEALERRATER.COM
In 1998 I had a Toyota Supra 1989 serviced there because some Toyota garage poured oil into my car's cooling system! The mechanic owned a similar Supra 1988 and I noticed that he replaced my engine parts with older ones and toomk the newer ones away probabaly for his own car's benefit, I could clearly see that! and after my car was "finished" he told me I could drive off, but after i decided to check I found ZERO OIL in the system, zero break liquid, zero windshield washer and zero transmission fluid! No kidding! He, the kind of friendly African-American gentleman set me up for some deep trouble! Gladly I caught that and told him kindly to fill in all fluids! I was very kind and I should have SUED his and Stevenson's butt big time! After writing a formal complaint to Toyota HQ I was totally and absolutely ignored. There was no partial, refund, nothing. Not even a discount coupon. After repeat inquiries - total and utter silence. No apologies were issued, nothing, nada, zero, zilch. No more Toyota for me ever since! AVOID! STAY AWAY! From any Toyota, especially STEVENSON'S TOYOTA in JAX, NC!
1 Updates & Rebuttals
Ryan Leslie
Waltham,Massachusetts,
Response from DealerRater.com
#2UPDATE Employee ..inside information
Thu, April 10, 2014
DealerRater is a place where consumers can confidently share and learn from each other. We highly value reviews from consumers like you as they tell the stories that other consumers need to hear to choose the right dealer for them. We do have a few ground rules that we have to abide by in order to make sure that the reviews we show are representative of the kind of service a consumer can expect from a dealership today. In this case you left a review of an experience that happened 16 years ago and our terms of use only allow for reviews of experiences that have happened within 12 months.
Again, we really appreciate you for taking time to tell your story, but we have to put a "statute of limitations" in place to make sure that our readers get an accurate picture of current service expectations. If you have a recent experience with this dealer, or any other for that matter, we'd love for you to tell your story!
Best,
DealerRater
