- Report: #629883
Complaint Review: Delicious Deliveries - Phoenix Arizona
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Author Confirmed
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Delicious Deliveries
Phoenix, Arizona, United States of America
Phone:
602-220-0000
Web:
azfood.com
Categories:
Business Rating:
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Delicious Deliveries AZFOOD.COM FOOD POSIONED, MONEY UNRETURNED, DR BILL UNPAID, PHONE CALLS UNRETURNED, RUNAROUND GIVEN Phoenix Arizona
I ordered from DD over 2 weeks ago now. I ordered from Applebee's a steak with shrimp and it came with a salad. The stupid and greedy male delivery driver offered no change and turned around quickly with my money. This was after the jerk stuck my COLD salad in the same bag as the hot food.
I ended up eating a wilted salad with bacon and ranch. I then only had an appetite for part of the undercooked in some areas steak and overcooked in other areas steak, but ate some of the shrimp.
Within a couple hours, I became violently ill. I was vomiting like crazy with stomach pains that were horrendous. I also had this and diarrhea for 2 days straight with only a bit of relief from naps. I lost track of time altogether. I was supposed to pick up my child on Thursday but had been so ill, I slept through it, including 7 phone calls!!
I could not keep even water down. This went on for 3 days. I went to my dr. to get 3 shots for the symptoms. I went home to recuperate. I missed out on 3 days of work. (a weekend was in the end of things)
I contacted DD the minute I could. I have still been given the run around. I have been told "I do not handle this" from managers. I have left phone messages for over a week now with not one phone call in return.
I want my money back, and my dr. bill paid and I am being ignored.
AVOID THIS COMPANY AT ALL COSTS!!!!!!!!
I ended up eating a wilted salad with bacon and ranch. I then only had an appetite for part of the undercooked in some areas steak and overcooked in other areas steak, but ate some of the shrimp.
Within a couple hours, I became violently ill. I was vomiting like crazy with stomach pains that were horrendous. I also had this and diarrhea for 2 days straight with only a bit of relief from naps. I lost track of time altogether. I was supposed to pick up my child on Thursday but had been so ill, I slept through it, including 7 phone calls!!
I could not keep even water down. This went on for 3 days. I went to my dr. to get 3 shots for the symptoms. I went home to recuperate. I missed out on 3 days of work. (a weekend was in the end of things)
I contacted DD the minute I could. I have still been given the run around. I have been told "I do not handle this" from managers. I have left phone messages for over a week now with not one phone call in return.
I want my money back, and my dr. bill paid and I am being ignored.
AVOID THIS COMPANY AT ALL COSTS!!!!!!!!
3 Updates & Rebuttals
DeliciousDeliveries
Tempe,Arizona,
United States of America
Delicious Deliveries
#2UPDATE Employee
Wed, September 29, 2010
When this customer called us after her delivery we were more than happy to help her. We apologized for the quality of the food she received and issued her a prompt refund. One of our drivers delivered cash right to her front door. We also made Applebee's aware of her complaint, and referred her to the restaurant.
TechnoLogic
Pennsylvania,USA
It seems your issue is with the people who MADE the food itself
#3Consumer Suggestion
Tue, August 10, 2010
I am unfamiliar with Delicious Deliveries, but it seems to me that your issue is with the people who MADE the food that got you sick.
Does Delicious Deliveries cook anything themselves? See, I'm just a little confused as to why the company who (from what I understand) only delivered you bad food, are the ones who are responsible?
After having years of experience in the food industry, and currently being a manager at a restaurant, what happened to you is not uncommon, but there are ways to go about it, not only for your own sake, but for the safety of anyone else who may choose to eat at the restaurant that could potentially get more people sick.
You NEED to contact the specific Applebee's where you got your food. The state and local laws REQUIRE them to report any food-borne illnesses resulted from their handling or cooking of food. It is part of their food handling license, and their responsibility as an establishment. Therefore, it is also YOUR responsibility to make them aware of anything that resulted from their incompetance. By doing so they could look at what you ate, who prepared it and how, and see if there is potentially any one else who could have been affected by it. If you do not feel confident that they will take care of the problem, or that they are blowing you off, contact the health department. They are there for just these kinds of situations.
I feel that if you take these steps and go through the proper channels to report your illness, you will have a better chance of getting your hospital bill paid/etc.
I hope this helps, and I hope other people see this and take these tips into consideration if anything similar happens to them in the future.
Robert
Irvine,California,
U.S.A.
Wrong Company?
#4Consumer Comment
Tue, August 10, 2010
Figuring that the doctor did confirm it was Food Poisioning and you are sure it happened from that meal, you may be going after the wrong company.
The only thing the delivery service does is take the food from the resturant and deliver it. The food handling and preparation is done by the resturant, in this case Applebee's. Take the steak as an example, if it is undercooked that is because Applebee's did not cook it, not because of anything the delivery company did.
Generally these delivery companies have the food for a short time. So unless he was driving around with your food for an hour or two it is unlikely(but not impossible) that they had it enough time to cause it to spoil.
You may want to see if you can find out how long the food was sitting at the resturant before it was picked up. Then how long between the time they picked it up and delivered it.
