- Report: #394485
Complaint Review: Dell Financial Services - Carol Stream Illinois
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Author Confirmed
Why?
Dell Financial Services
P.O. Box 6403 Carol Stream, 60197-6403 Illinois, U.S.A.
Phone:
800-283-2210
Web:
N/A
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Dell Financial Services Read This before you make your next Dell Financial Services Payment!!!! Carol Stream Illinois
I purchased my Dell Desktop in June 2008. After making my first payment online it has been down hill ever since. I made an attempt to make the second payment via the internet again, but the payment section of the website was not working or was down at the time. Because the payment was going to be early I mailed it to the P.O. Box at Carol Stream, IL. The payment came back 2 weeks after the due date. I made an attempt to make a payment online. Payment service online was not working again. I called the customer service center. After being on hold for more then 10min. I was transferred to person after person who did not speak english and who would read from a script. I am so mad with dell. After being on the phone with different non-speaking people for over 2hrs. Nothing was accomplished except the last person I spoke with did say that my account was reported to the credit bureau and had a late fee with finance charges added. I was so mad I was spitting fire. I hung up the phone and called the Canada customer service number in hopes of speaking to someone in english. First person to answer the phone spoke english but, READ FROM A SCRIPT. Are you kidding me? I told him the whole problem and I was clear that I wanted the finance charges and the late fees taken off my account because I did send out the payment prior to the 15day late fee and 10days before the 3oday pass due date. He put me on hold the next person to pick up the phone did not speak English and kept asking me for my name and address. I hung up. This same situation happened 4 more times. I am still trying to get someone to help me. The website is useless with making a payment. Even more useless are all those who pretend to know what we are talking about but have no clue and only read from a script. Dell needs to be held accountable for there mishandling of consumer complaints. I have sent complaints. NO ANSWER!! Hopefully this does not happen to someone else. Beware that if you do have an account pay that your payment gets posted and that you do not have to talk to a brick wall. Outsourcing not such a good idea if people want to pay their accounts on time.
D. P. xxxx
Clermont, Florida
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
D. P. xxxx
Clermont, Florida
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
2 Updates & Rebuttals
Comments
Fort Lauderdale,Florida,
U.S.A.
Don't Use DFS, Use a NON Dell Credit Card
#2Consumer Suggestion
Wed, December 24, 2008
Anyone who sees these types of problems brewing with DFS, is best served by paying the balance off in full. If you don't have the funds available, try getting a new credit card possible from Chase that offers cash withdrawal for 3% of amount and 0% finance charges for a year. Take action to avoid being taken for a ride. I also had problems with DFS. Fortunately, I was able to catch it quickly and send full payment only accruing a few dollars in finance charges. I would advise all consumers to stay away from DFS. They are being investigated and taken to court for these kinds of practices. For those who haven't started doing business with DFS and really want a Dell computer, buy it with your own credit card, don't use DFS . I really like the Chase cards. Buying with your own card protects you if something goes wrong with the purchase as well. Stay away from credit cards by Bank of America as well because they often raise rates and are not flexible in dropping late fees for unforseen circumstances.
Robinb Of Wv
Martinsburg,West Virginia,
U.S.A.
They are SCAMMING US....
#3Consumer Comment
Mon, November 24, 2008
Oh my....have I spent MOST of TODAY trying to resolve these same issues??? I was NOT behind in payments, and had set this account up for AUTOPAY...they screwed up, but won't admit it, and you will find that if DELL has determined you are BEHIND in any way, they LOCK YOU OUT of accessing your account ONLINE...which forces you to PAY EXTRA FEES of 13.95 for PHONE PROCESSING, which is supposed to guarantee a payment to be made the SAME DAY...but GUESS WHAT?!?!!? Yep, no payment has been taken from my account, and of course I have the PROOF they get payments EVERY MONTH, but NEVER on the day they are supposed to take it...and confirmed with my bank that if I set the DATE to a CERTAIN DATE, then it is THEIR FAULT, and not mine, so they should take back ALL my late charges they have charged me, cuz I had my payments set up to come out TWO DAYS BEFORE my due date....alas, they can't seem to hit the right buttons till almost THREE DAYS LATE, so I get assessed late fees and finance charges...I can NEVER CATCH UP at this point, and today, when I tried to access my account, I couldn't get in....got some kind of stupid RECITATION of why I need to make a payment to THEM by PHONE before I am allowed access to my account...which would be FREE....payment is NOT DUE till 26th....HOW CONVENIENT TO ROB PEOPLE of an EXTRA 14.00!!! They are SOOOO WRONG, and the FTC is looking into them AGAIN, so I signed up and also on CONSUMER AFFAIRS about what is happening....THERE ARE A TON OF US, FOLKS, so do your DUTY to your FELLOW AMERICANS and let's get this problem handled and fixed!!!
