Complaint Review: DermaJuvenate-UK-Trial - Internet Internet

Reported By:

ep123 - fleet, Alabama,

Submitted:

Updated:

Why?

DermaJuvenate-UK-Trial

Internet, Internet, USA

Web:

https://trydermajuvenate.co.uk/

Categories:

Tell us has your experience with this business or person been good?

They’re awesome! (0) Super Helpful (0) They’re not great but not a Ripoff (0) Total Ripoff (0)

DermaJuvenate-UK-Trial Failed to provide a refund Internet

The magic derma juvenate trial - a cream for the face which is expected to roll back the years.

I received the cream as a present but the press down plunger did not work, so I could not extract the cream.

I phoned them, explained things and asked for an exchange or refund.

RESPONSE: NO SIR, YOU HAVE PASSED THE 7 DAY TRIAL PERIOD AND THEREFORE THE CREAM MUST BE ACCEPTABLE TO YOU.

I have not tried the cream. The cream container plunger does not work - therefore I have not trialled the cream. After 30 minutes of ping-pong.

A supervisor (whatever) came on - SEND THE PRODUCT BACK AND WE WILL REFUND YOUR MONEY (ABOUT 95 POUNDS).

I have post office tracking notification that they received received the returned cream.

Weeks and weeks later - still nothing.

Lesson to be learnt - don't use them. Their Customer Services blah, blah, blah and exchange policies are awful.

Reports & Rebuttal