- Report: #1297908
Complaint Review: Dex Media - Nationwide
-
Author Confirmed
Why?
Dex Media
Nationwide, USA
Web:
DexMedia.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Dex Media Deceptive Dallas Nationwide
I became frustrated with the lack of professional support. It's apparent their methods are to corral as many clients with "bait" and not deliver a quality product in a timely manner. There is little customer contact from the developer and there was more than I expected to contribute to building the website. The overlay before going live doesn't look appealing and when I was notified it was ready to publish, the URL team needed more access to the previous domain (which I had already done) and I learned it was going to take another 5 days before going live.
This was my first venture in aquiring a website and I wish I was better educated with the process. I think I will consider paying the price of a more channeled developer in the future.
2 Updates & Rebuttals
Dex Media
Dallas,Texas,
USA
Company response
#2UPDATE Employee
Thu, April 14, 2016
Thank you so much for providing the requested information. We're happy that you were able to speak to a Dex Media representative regarding your concerns. Again, I apologize for any confusion and inconvenience surrounding your account. We greatly appreciate you as a valued client, and if you need assistance in the future, don't hesitate to reach out. -Ed
Dex Media
Dallas,Texas,
USA
Company response
#3UPDATE Employee
Tue, April 12, 2016
Hi - I'm sorry to hear of the issues you've outlined regarding your account, and would like to help. If you could please reply here with your business name/address, and a preferred contact number or via email at [email protected] for prompt follow up. Thank you, Ed.
