- Report: #1391473
Complaint Review: Dex Media - Nationwide
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Author Confirmed
Why?
Dex Media
Nationwide, USA
Phone:
844 3396334
Web:
dexmedia.com
Categories:
Business Rating:
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Dex Media Renewed Contract after request to cancel services Bristol TN/DFW Airport TX, Texas Nationwide
Multiple attempts were made to discontinue the services provided prior to the end of the contract period. All attempts to reach by phone or on web site were to no avail. Finally, we forwared a letter and check stating final payment no longer need services to the company. We received another bill and when we contacted the company (after sevearal attempt and long periods of holding) they stated that they do not read anything that comes to that address. I explained that no one had approved the renewal and we did not want services. They said we wiould have to pay. I feel this is a scam and even the information published on our behalf is incorrect. If you decide to do business with this beware. Their business practices are not customer friendly or a service that is worth the cost. It is a racket to scam the public. no recourse and nearly impossible to reach.
1 Updates & Rebuttals
DexYP
Dallas,Texas,
USA
Company response
#2UPDATE Employee
Wed, October 11, 2017
Hi Bert,
I'm sorry to hear of the outlined situation. Thank you for allowing our Client Care Team to address and resolve this matter for you.
- Ed
