- Report: #1163940
Complaint Review: Dex Media - Nationwide
-
Author Not Confirmed
Why?
Dex Media
Nationwide, USA
Phone:
1866-558-0400
Web:
Wwww.dex media.com
Categories:
Business Rating:
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Dex Media Supermedia Continue taking money out of account after canceling subscription. Nationwide
I signed up with Dex (supermedia at the time) in April 2013. It was a year contract. I had to call several times due to no traffic to my website and explain that they needed to change my keywords. I was told it would be corrected by several different representatives. However this was not corrected and I became extremely frustrated and demanded that my subscription be cancelled. I was told it would be. Nope, I was billed again the next month. I called several times after that to express my concern and was assured it would be taken care of. I accepted that I would have to suffer through until my contract date; paying the minimum fee providing no services to me, until April 2014. I was told my last payment would come out In June. It is July and once again a charge has been taken out.
1 Updates & Rebuttals
Dex Media
Dallas,Texas,
Company response
#2UPDATE Employee
Thu, July 31, 2014
Hi, we would like to apologize for the issues that you've outlined regarding your dissatisfaction associated with your account and the lack of service once you reached out to us for assistance. We're very eager to look into this matter and work with you to resolve all concerns. If you would, please contact us at [email protected] providing your name, contact number and business information for prompt follow-up. Thank you, Ed.
