- Report: #1196637
Complaint Review: Dex Media - Peoria Illinois
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Author Not Confirmed
Why?
Dex Media
PO BOX 3900 Peoria, 61612 Illinois, USA
Phone:
18443396334
Web:
www.dexmedia.com
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Dex Media Fraudulent Billing Practices Peoria Illinois
The account representative for my company called to ask if I wanted to renew my one year advertising in Dex Media. I told them no. They conveniently forgot to update my cancellation in their computer system.
I called up to complain that I was still getting billed and want to cancel. The representative that I spoke with said that because it had already gone to print I would have to pay for another year of advertising in their book. I told them that I had cancelled a while back and they didn't have any record of it in their system and that there was nothing that they will do for me. This place is a rip off. Their overpriced and have deceptive practices. I realize that the print industry isn't doing so well now that everyone is online, but this is rediculous. Avoid them at all costs!
1 Updates & Rebuttals
Dex Media
Dallas,Texas,
Company response
#2UPDATE Employee
Sat, December 20, 2014
Hi, we would like to apologize for the issues that you've outlined regarding your dissatisfaction associated with your account and the lack of service once you reached out to us for assistance. We're very eager to look into this matter and work with to try and resolve all concerns. If you would, please contact us at [email protected] providing your name, contact number and business information for prompt follow-up. Thank you, Ed.
