- Report: #1128955
Complaint Review: Dex Media - Phoenix Arizona
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Author Not Confirmed
Why?
Dex Media
PO BOX 78041 Phoenix, 85062-8041 Arizona, USA
Phone:
18004221234
Web:
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Dex Media Crooked Company! Dex does not care about your advertisement only your money!! Phoenix Arizona
Please think twice about advertising with Dex. I started back in 2011 when phone books were somewhat still in circulation. I signed a contract with Dex for a year of service. Little did I know that there is no way to get out of this contract it automatically renews each year regardless of your attempts to cancel. It's now 2014 and I'm still being billed. I asked claims yesterday if they were going to continue billing me until I was dead and the lady responded that they deal w/each company on a case by case basis. I asked to see my contract via email and was told they would send it over. The contract was never sent. I called back and was told by a different agent they do not email contracts. I spoke with 3 different people yesterday and asked to speak to supervisor. Was told surpervisor was on break, 2nd lady said she was the supervisor and was extremely rude. I was unable to tell her situation and she told me that Dex automatically renews until they receive written notice of my cancellation. She advised me to continue making payments until August 2014 as that is my starting month. This is nuts. I asked what I've signed up for and was told online advertising. Where in the world is my company advertised online? I ask. She says in the search engine under countertops. I'm in Colorado and tried this search. I see nothing. I ask them to send a sales rep my way and I'm told Gary Scott is my agent and he's on vacation next week. Not once did the agent apologize for any miscommunications, nor did she offer to to give me a month free something that would indicated they cared about keeping me as a customer. It was basically you better keep paying or we are sending collections your way. Dex Media is deceitful! Do not advertise with them or you are tied in for life. No extra business will be brought your way. I don't even think my generation has a clue who Dex is. Stick to Google or Yelp for additional business. I hope these crooks get put out of business. My company is loosing money to this advertising company rather than generating more business. Don't be a sucker like I was.
