- Report: #1152762
Complaint Review: Dex media - Select State/Province
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Dex media
Select State/Province, USA
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Dex media DEX knows The crooks put an incorrect number that was a fax line for clients to call. No responsibility, crooks. I could not terminate the contract. Santa Fe New Mexico
Stay away from DEX, they are incompetent and could care less about you. They listed an icorrect number, took no responsibility for it. They are crooks. I could not cancel the contract and had to pay for their incompetence to this day.
3 Updates & Rebuttals
Dex Media
Dallas,Texas,
Company response
#2UPDATE Employee
Thu, July 31, 2014
Hi Curtis, we apologize for the service issues that you've outlined and for the delayed response. We are eager to look into this matter and work with you towards a resolution. If you would, please contact us at [email protected] providing your name, contact number and business information for follow-up. Thank you, Ed.
Curtis
santa fe,New Mexico,
Dex
#3Author of original report
Sat, June 07, 2014
The number listed was a dex tracking number that tied into our fax line. Dex does this to trace phone calls. This is a pathetic way to advertise, they put a fake business name that would flash up on people's computer screen, that would link them to our real name and website. These crooks do not see that being dishonest. I want my real business name listed, so people do not feel like a bait and switch happened. Join real networking groups like (((competitor's name redacted))), Dex days are over and they have to cheat people to stay afloat.
Ken
Colorado,Did they provide you with a draft of the ad, for approval before it was published?
#4Consumer Comment
Sat, June 07, 2014
This is a usual method of catching errors.
